Email order notifications not being received

  • pabirds
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5 years 7 months ago #115940 by pabirds
My eshop is not sending me notifications of new orders.

I have all of the notifications set to yes.

What could be causing this?

Frank

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  • Giang Dinh Truong
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5 years 7 months ago #115950 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Email order notifications not being received
Hello Frank,

What's payment method that you are using on your site? Online or Offline?

Sincerely, Giang

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5 years 7 months ago #115962 by pabirds
Replied by pabirds on topic Email order notifications not being received
Online.

I get the notification from Paypal that they received the payment, but not from eshop with the order details.

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5 years 7 months ago #116089 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Email order notifications not being received
Hello Franklin,

Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check some settings first.

Hope to hear back from you soon.

Sincerely, Giang

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