Email order notifications not being received

pabirds
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6 years 4 months ago #115940 by pabirds

Email order notifications not being received was created by pabirds

My eshop is not sending me notifications of new orders.

I have all of the notifications set to yes.

What could be causing this?

Frank

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Giang Dinh Truong
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6 years 4 months ago #115950 by Giang Dinh Truong

Replied by Giang Dinh Truong on topic Email order notifications not being received

Hello Frank,

What's payment method that you are using on your site? Online or Offline?

Sincerely, Giang

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pabirds
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6 years 4 months ago #115962 by pabirds

Replied by pabirds on topic Email order notifications not being received

Online.

I get the notification from Paypal that they received the payment, but not from eshop with the order details.

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Giang Dinh Truong
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6 years 4 months ago #116089 by Giang Dinh Truong

Replied by Giang Dinh Truong on topic Email order notifications not being received

Hello Franklin,

Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check some settings first.

Hope to hear back from you soon.

Sincerely, Giang

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