Eshop - Invalid verification code

Please help me when I process a purchase through Eshop I get an error: Invalid Verification Code. This results in me not being able to complete the purchase process. I have ensured that in the backend Captcha - Custom ReCaptcha and the Captcha - ReCapture is switched on / published. Is there anything else that needs to be switched on?

Hello Brent,

Please go to EShop and submit a new ticket there to send me the site information so I can help you to check the problem.

Sincerely, Giang