Order summary emails not sent when using PayPal

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8 years 10 months ago #65277 by Marc
I'm testing the eshop on our Joomla website and everything is working, except I'm not receiving order confirmation emails when selecting PayPay for the payment. When I use offline payment, the summary is emailed immediately.

I already entered the IPN URL for PayPal to notify my website that the payment was received. Please help!

Marc

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  • Giang Dinh Truong
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8 years 10 months ago #65309 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Order summary emails not sent when using PayPal
Hello Marc,

When you use PayPal, the notification emails are only sent if customer made the payment at Paypal and complete the order. Have you tried to made payment and complete order yet?

Sincerely, Giang

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8 years 9 months ago #66790 by arkeba
I have the same problem,
when i use paypal i receive the mail from paypal but not the mail from eshop.
I have to do some configuration on paypal?

i receive the mail when i uses an other payment,
I hope in your help!
Thank

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8 years 9 months ago #66825 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Order summary emails not sent when using PayPal
Hello Arkeba,

That maybe because you didn't enable the IPN setting in your PayPal account. Please go there and enter URL to your website for IPN, then it should work normally.

Sincerely, Giang

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