Spice Theme problems

Hi,
as I have no answer from the compagny that sells Eshop to my tickets and/or post in that forum, let's go step by step:
I bought the spice theme and it doesn't work (I can install it but I have no joomla template with).
What can I do ?

Thanks

Sylvain

Hello Sylvain,

Sorry for a bit delaying in reply to you. We had a big holiday in our country and we just came back for the work today. I just answered you via ticket system. Please following up there to get my supports/suggestions.

Sincerely, Giang