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e-mail confirmations not working
- Matt Kachurak
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10 years 2 months ago #54696
by Matt Kachurak
e-mail confirmations not working was created by Matt Kachurak
Has anyone had any issues with not receiving any e-mail confirmations for customer orders? We have our own e-mail domain through g-mail. Thanks
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- Giang Dinh Truong
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10 years 2 months ago #54743
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic e-mail confirmations not working
Hi Chris,
I have already supported you via ticket system. I tried to add my email to the alert email list and I got the notification email as usual.
Sincerely, Giang
I have already supported you via ticket system. I tried to add my email to the alert email list and I got the notification email as usual.
Sincerely, Giang
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- Matt Kachurak
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10 years 2 months ago #54773
by Matt Kachurak
Replied by Matt Kachurak on topic e-mail confirmations not working
Yeah, but if you read my post, it asks if anyone else has had this issue. You just stated that it works with your e-mail which would make sense since it is your product. I do not get any confirmations with ANY e-mail addresses I use.
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- Giang Dinh Truong
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10 years 2 months ago #54806
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic e-mail confirmations not working
Yes Chris, I just want to make it clear to other customers.
For other users, if any one has the issue as Chris, please put it here.
Sincerely, Giang
For other users, if any one has the issue as Chris, please put it here.
Sincerely, Giang
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- Alistair Gordon
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10 years 1 month ago #56793
by Alistair Gordon
Replied by Alistair Gordon on topic e-mail confirmations not working
Hi Giang
I am also experiencing the same issue on a customer website. The order process works fine and customers are able to place orders. The customer receives a notification from the payment gateway but does not receive a notification from the online store to confirm the order. This was working in October 2014 - so I am not sure what has changed. The store owner is also not receiving any emails notifying them of the order that has been placed via the online store.
I am also experiencing the same issue on a customer website. The order process works fine and customers are able to place orders. The customer receives a notification from the payment gateway but does not receive a notification from the online store to confirm the order. This was working in October 2014 - so I am not sure what has changed. The store owner is also not receiving any emails notifying them of the order that has been placed via the online store.
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- Giang Dinh Truong
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10 years 1 month ago #56799
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic e-mail confirmations not working
Hello Alistair,
It may be a problem with your mail server. Please contact with hosting provider to ask them about this issue.
Sincerely, Giang
It may be a problem with your mail server. Please contact with hosting provider to ask them about this issue.
Sincerely, Giang
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