Order Status (DEFAULT)

  • Davy Moore
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5 years 9 months ago #51340 by Davy Moore
Order Status (DEFAULT) was created by Davy Moore
Hi Guys
Just completed first actual transaction using eshop and have a small bug I think.

I (The Customer) received an email saying thanks for the order etc. , click on this link etc ..................
But when I clicked on the link it said STATUS COMPLETE

I (The store owner) checked in my dashboard to see the order and it also says STATUS COMPLETE

Now as I the store owner have not processed the order- or - I the customer have not been sent my item,,, Surely the order STATUS at this stage is incorrect and should be something like STATUS PENDING

Can you please advise
Where is this Default STATUS Set and how do I change it to PENDING ?

Thanks

Davy
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  • Giang Dinh Truong
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5 years 9 months ago #51450 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Order Status (DEFAULT)
Hello Davy,
You were wrong. The things that system does is correct.

The order will have status PENDING if customer use offline payment plugin or online payment plugin but have still not made payment yet. If customer use online payment plugin and paid for your order, then order status will be set to COMPLETED automatically.

Sincerely, Giang

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5 years 9 months ago #51468 by Davy Moore
Replied by Davy Moore on topic Order Status (DEFAULT)
Hi Giang
The system might be behaving correctly or as programmed but I don't think I am wrong.

When an order has been shipped and received by the customer and the customer is happy with the product then the order is COMPLETE.

Until then it could have several other statuses such as PENDING / AWAITING APPROVAL / SHIPPED etc.

If you could just tell me where this COMPLETE status is being set perhaps I could change it to something more appropriate

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5 years 9 months ago #51501 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Order Status (DEFAULT)
Hello Davy,
You can go to EShop->System->Configuration->Option tab to set order statuses as the way that you want.
Sincerely, Giang

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