Customer Email "Reply-To" is set to customer email not admin

Hi,
In the customer email (guest checkout), if I click Reply, the reply address is the customers email instead of the admin store email. How do I fix this?

Also please, when testing with Stripe Sandbox mode, my orders show as Pending instead of Complete. Is this just because of sandbox mode? I only want customers to receive 1 email after purchase (not pending, just complete).

Thank you!
Mike

Hello Mike,

1. When reply to customer is enabled, then if admin receive the notification email, if they click on reply on the email manager, then the replied email is set to customer's email automatically.

2. For the Stripe, in the test mode, it should also work as in live mode. After payment is made, the order status should be changed from Pending to Complete automatically.

Sincerely, Giang

Thank you Giang. I solved the email issue.

Still having a Stripe issue. Using Sandbox or Live every order says Pending, and has no Transaction ID. I even tested with a $1 live transaction and the status is Pending. The money went in Stripe no problem. Just no status change in eShop.
I set up a Webhook at Stripe just to see if that would fix it, but it didn't. I use Stripe with EventBooking and have no problems.

Thanks,
Mike

Hello Mike,

That's no problem. Regarding the problem with Stripe, please submit a new ticket to EShop category so I can help you to check and resolve the problem for you.

Hope to hear back from you soon.

Sincerely, Giang