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EU VAT rules no longer working

Matj
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3 weeks 2 days ago - 3 weeks 2 days ago #179373 by Matj

EU VAT rules no longer working was created by Matj

Hello
I know it's an old version (3.9.1), but unfortunately we can't update to a newer one for now.
The problem is that EU VAT suddenly stopped working. Customers who enter the VAT number correctly will still be charged VAT.
The system worked until 1.7.2026

Last edit: 3 weeks 2 days ago by Matj.

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Giang Dinh Truong
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3 weeks 1 day ago #179379 by Giang Dinh Truong

Replied by Giang Dinh Truong on topic EU VAT rules no longer working

Hello Matj,

Thank you for submitting the question here. Please submit a new ticket to EShop category so I can help you to check and find the reason.

Sincerely, Giang

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