Black Friday & Cyber Monday Hunting Sales with JoomDonation by using coupon code BLACKFRIDAY2024 to get 20% Off (Until 03 Dec 2024)

Orders missing from database

  • La Ree
  • Topic Author
  • Offline
  • New Member
  • New Member
More
1 week 4 days ago #169859 by La Ree
Orders missing from database was created by La Ree
Can anyone tell me how this can happen?

From a shopping cart, I had several orders come in... emails show the order was sent.
But when I look in the database, I can see the orders ---in this example orders 312 and 313
    FILES ARE ATTACHED that show...

Received order (s)
313 example - received email for ordering
order 313 missing from site admin
In DATABASE
Can see the order but no orderproducts

I just need to know how this might happen.
THANKS!



 
Attachments:

Please Log in or Create an account to join the conversation.

  • Giang Dinh Truong
  • Offline
  • Administrator
  • Administrator
More
1 week 4 days ago #169879 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Orders missing from database
Dear La Ree,

Thank you for submitting the question here. Sounds like this is an outstanding issue. Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and find the reason of issue.

Hope to hear back from you soon.

Sincerely, Giang

Please Log in or Create an account to join the conversation.

Moderators: Giang Dinh Truong