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Internal server error when Delivery and Billing address are the same
- Alison
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2 years 6 months ago #153804
by Alison
Internal server error when Delivery and Billing address are the same was created by Alison
Hi Giang
In the last few days, new customers are reporting that they can't complete the checkout after they check the box for Delivery and Billing Address are the same. We tested and found this to happen as per the attached screenshot.
Kindly advise what we need to do.
Kind regards
Alison
In the last few days, new customers are reporting that they can't complete the checkout after they check the box for Delivery and Billing Address are the same. We tested and found this to happen as per the attached screenshot.
Kindly advise what we need to do.
Kind regards
Alison
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- Giang Dinh Truong
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- Alison
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- Mark
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- Mark
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2 years 3 months ago - 2 years 3 months ago #155516
by Mark
Replied by Mark on topic Internal server error when Delivery and Billing address are the same
Having the same issue...what was the solution?
UPDATE: actually it does not work if it is checked or not....
UPDATE: actually it does not work if it is checked or not....
Last edit: 2 years 3 months ago by Mark.
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- Patrick Toulze
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- Martin Weber
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2 years 2 months ago #155698
by Martin Weber
Replied by Martin Weber on topic Internal server error when Delivery and Billing address are the same
Hello!
I encountered a similar problem.
In my case, it appears when the payment adress and the delivery adress are not in the same country.
I think this circumstances appear very very rare. But felt like sharing my observation.
Screenshot attached.
Regards,
Martin
I encountered a similar problem.
In my case, it appears when the payment adress and the delivery adress are not in the same country.
I think this circumstances appear very very rare. But felt like sharing my observation.
Screenshot attached.
Regards,
Martin
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