In Product Detail the “Ask a question” button go nowhere?

  • Patrick Toulze
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3 years 4 months ago - 3 years 3 months ago #148457 by Patrick Toulze
In Product Detail the “Ask a question” button go nowhere, you get a wheel that turn infinitely?
 
Last edit: 3 years 3 months ago by Patrick Toulze.

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  • Giang Dinh Truong
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3 years 3 months ago #148496 by Giang Dinh Truong
Hi again Patrick,

Sound like there is a small conflict issue on your site. Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and resolve it for you.

Hope to hear back from you soon.

Sincerely, Giang

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3 years 3 months ago #148506 by Patrick Toulze
Ok Giang, I will send you a ticket with the admin of my online test site.

Also I remark that each time I click “Ask a question” I get this error..

 

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3 years 3 months ago #148537 by Giang Dinh Truong
Hi again Patrick,

I think it maybe caused by some wrong language translation on product details page. What's language that you are using on the front-end of your site?

Sincerely, Giang
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3 years 3 months ago - 3 years 3 months ago #148583 by Patrick Toulze
You are right, it work perfectly on the english side

I repair the problem in french — It was 2 errors:

ESHOP_ASK_QUESTION
——————————————————————————————
WRONG: Soumettre votre question sur le produit <strong> '%s ' </ strong>  
Remove 2 space’s and the 2 full width apostrophe’s (use in coding) ( )

GOOD: Soumettre votre question sur le produit <strong>%s</ strong>  
——————————————————————————————

——————————————————————————————
WRONG: Votre question est envoyée à l'admin avec succès!  
Remove the full width apostrophe’s (use in coding) ( ) replace with real apostrophe ( )

GOOD: Votre question est envoyée à ladmin avec succès!
——————————————————————————————

 

Thank You Giang!
Last edit: 3 years 3 months ago by Patrick Toulze.

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3 years 3 months ago #148593 by Giang Dinh Truong
OK that's correct Patrick!

It's great that you figured it out and resolved it.

Sincerely, Giang

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