order status failed/cancelled

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7 months 5 days ago #131069 by TTHCN
order status failed/cancelled was created by TTHCN
Hello guys!

I hope you can help me.

After a new order I can change the status in failed or cancelled nevertheless the stock quantity change with the order.

I don't always want to rewrite the stock quantity after I set an an order status into failed or cancelled.


Thanks in advance!

TTHCN

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  • Giang Dinh Truong
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6 months 3 weeks ago #131324 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic order status failed/cancelled
Hi there,

But do you want to manage stock of the products in your store?

Sincerely, Giang

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6 months 3 weeks ago #131351 by TTHCN
Replied by TTHCN on topic order status failed/cancelled
Hi Giang,

yes, I want to manage stock of the products.

But after the canceled order I need to change the stock manual.

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6 months 3 weeks ago #131352 by TTHCN
Replied by TTHCN on topic order status failed/cancelled
*manually

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6 months 5 days ago #131788 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic order status failed/cancelled
Hello,

If you manually cancelled order from the back-end of EShop (changing order status to Cancelled), then the stock status will be updated automatically.

Sincerely, Giang

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