Notification on Order Status "Pending"

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7 months 3 weeks ago #130721 by What No Website
Notification on Order Status "Pending" was created by What No Website
We get the occassional order that does not go through as the customer may have had an issue making payment. The order ststus in these cases is "Pending" but we do not receive a notification. We would like to receive a notification of these orders if at all possible?

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7 months 2 weeks ago #130811 by What No Website
Replied by What No Website on topic Notification on Order Status "Pending"
Guys. Can we have a response please, we're losing sales at a very busy time of the year.

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7 months 2 weeks ago #130830 by What No Website
Replied by What No Website on topic Notification on Order Status "Pending"
Again, still waiting for a reply guys. Please look at this.

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7 months 2 weeks ago #130843 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Notification on Order Status "Pending"
Hi again Michael,

Please communicate with me via ticket system to send me the super admin account to your site so I can help you.

Sincerely, Giang

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7 months 2 weeks ago #130849 by What No Website
Replied by What No Website on topic Notification on Order Status "Pending"
Hi Giang

This is a general request and would be implemented across all the sites we manage with EShop installed so I'd prefer if it weere made available through a product release.

Is there something we can do meanwhile though as we are actually losing orders because of this.

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7 months 6 days ago #130981 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Notification on Order Status "Pending"
Hello Michael,

It is an outstanding issue regarding the wrong setting in EShop or in the payment gateway. I resolved it for you via ticket system.

Sincerely, Giang

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1 month 4 weeks ago #135273 by Alison
Replied by Alison on topic Notification on Order Status "Pending"
Hi,
I also have this problem of not knowing that there is a possible order to complete just sitting there as 'Pending' because it doesn't notify the admin. It seems that it is with the online payments that this happens when they don't complete successfully. These carts become abandoned, or the customer tries to repeat another order, sometimes many times.

Is there a configuration setting that needs to change to receive an admin notification when the order with online payment is Pending rather than Completed?

I think it would be a good idea to have a system email notification message sent to the customer (and cc admin) automatically when the online payment fails, to offer them other alternatives to pay for the order, rather than either lose the sale or frustrate the customer by having to place a new order. This would also serve to notify the admin without changing the configuration too much, as the sale should only be set to completed when payment is received.

Thank you.

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1 month 2 weeks ago #135553 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Notification on Order Status "Pending"
Hello Alison,

I am sorry but currently, if customer use online payment gateway, the notification emails are only sent out if customers make the payment to complete order.

Sincerely, Giang

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1 month 1 day ago #136104 by Michael Scruse
Replied by Michael Scruse on topic Notification on Order Status "Pending"
I think this would be a good feature to, along with an abandoned cart notification.

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