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Free Shipping Plugins appear to conflict / interact
- Peter Mee
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4 years 10 months ago - 4 years 9 months ago #125791
by Peter Mee
Free Shipping Plugins appear to conflict / interact was created by Peter Mee
Hi Guys
I've discovered an anomaly in free shipping plugins which may be an issue with configuration, or a bug. Help appreciated. It looks like when multiple free shipping plugins are enabled, the order of the plugins can result in some customers being presented with no shipping options and cannot therefore complete their orders.....
My store (jgshoes.ie)has the following requirements;
-Shipping below a specific threshold has a cost, depending on GeoZone
-Shipping above a certain value threshold is Free in Ireland
-Shipping above a different value threshold is Free in United Kingdom
Here's my plugin setup;
My 'flatitem' plugin is set up with the following configuration in the rates field;
1|5.00
2|7.50
3|10.00
4|15.00
Where the entries relate to the following GeoZones;
1- Ireland
2 - United Kingdom
3 - EU
4- Rest Of World
eshop_free plugin is set up with a min total of 49 and a Geo Zone of 'Ireland'
eshop_free2 plugin is set up with a min total of 60 and a geo Zone of 'United Kingdom'
EXPECTED REULTS
Ireland orders < €49 will be charged €5 shipping.
Ireland orders >€49 will qualify for free shipping
UK Orders <€60 will be charged €7.50 shipping
UK Orders >€60 will qualify for free shipping
ACTUAL RESULTS
The order of the free shipping plugins seems to have an impact.
As set up in the screenshot above, customers in Ireland with orders> €49 will be presented the free shipping option but customers in the UK with orders >€60 will be presented with no shipping options (free would be expected)
If I change the order of the free plugins so eshop_free2 is at the top, this behaviour reverses: UK customers see the free shipping option but Ireland customers are shown no shipping options.
Any help or pointers appreciated.
I've discovered an anomaly in free shipping plugins which may be an issue with configuration, or a bug. Help appreciated. It looks like when multiple free shipping plugins are enabled, the order of the plugins can result in some customers being presented with no shipping options and cannot therefore complete their orders.....
My store (jgshoes.ie)has the following requirements;
-Shipping below a specific threshold has a cost, depending on GeoZone
-Shipping above a certain value threshold is Free in Ireland
-Shipping above a different value threshold is Free in United Kingdom
Here's my plugin setup;
My 'flatitem' plugin is set up with the following configuration in the rates field;
1|5.00
2|7.50
3|10.00
4|15.00
Where the entries relate to the following GeoZones;
1- Ireland
2 - United Kingdom
3 - EU
4- Rest Of World
eshop_free plugin is set up with a min total of 49 and a Geo Zone of 'Ireland'
eshop_free2 plugin is set up with a min total of 60 and a geo Zone of 'United Kingdom'
EXPECTED REULTS
Ireland orders < €49 will be charged €5 shipping.
Ireland orders >€49 will qualify for free shipping
UK Orders <€60 will be charged €7.50 shipping
UK Orders >€60 will qualify for free shipping
ACTUAL RESULTS
The order of the free shipping plugins seems to have an impact.
As set up in the screenshot above, customers in Ireland with orders> €49 will be presented the free shipping option but customers in the UK with orders >€60 will be presented with no shipping options (free would be expected)
If I change the order of the free plugins so eshop_free2 is at the top, this behaviour reverses: UK customers see the free shipping option but Ireland customers are shown no shipping options.
Any help or pointers appreciated.
Last edit: 4 years 9 months ago by Peter Mee.
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- Giang Dinh Truong
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4 years 10 months ago #126106
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Free Shipping Plugins appear to conflict / interact
Hello Peter,
Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check.
Hope to hear back from you soon.
Sincerely, Giang
Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check.
Hope to hear back from you soon.
Sincerely, Giang
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- Peter Mee
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4 years 10 months ago #126139
by Peter Mee
Replied by Peter Mee on topic Free Shipping Plugins appear to conflict / interact
Thanks Giang
Ticket submitted as requested.
Ticket submitted as requested.
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- Giang Dinh Truong
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4 years 10 months ago #126142
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Free Shipping Plugins appear to conflict / interact
OK Peter!
I received your ticket. We will check and get back to you there soon.
Sincerely, Giang
I received your ticket. We will check and get back to you there soon.
Sincerely, Giang
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- Peter Mee
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4 years 9 months ago #126764
by Peter Mee
Replied by Peter Mee on topic Free Shipping Plugins appear to conflict / interact
For people with similar problem in the future...
The joomdonation team were, as usual, super-efficient and helped me resolve this through a ticket.
The solution was to use multiple flat shipping plugins, rather than a single flatitem plugin. Everything is now working as expected.
Peter
The joomdonation team were, as usual, super-efficient and helped me resolve this through a ticket.
The solution was to use multiple flat shipping plugins, rather than a single flatitem plugin. Everything is now working as expected.
Peter
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- Giang Dinh Truong
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4 years 9 months ago #126929
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Free Shipping Plugins appear to conflict / interact
OK no problem at all Peter!
Sincerely, Giang
Sincerely, Giang
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