Not receiving order confirmation

We are not receiving an order notification when a customer purchase from our store only the notification from PayPal.

Also the customer is not receiving an order confirmation. Is the email to customer when an order is placed built into EShop?

Can you please help?

Thank You
Sharon

There are many reasons email would have issues. First verify system email works on your Joomla install. System - Global Configuration - Server tab. Eshop will use whatever email system you have set up in Joomla, if that is working, your order emails should work - unless they are getting caught in a spam or junk filter.

Dear all,

I just want to update here the reason of issue because the wrong setting in the PayPal account. I helped Sharon via ticket system to guide him turn on the PayPal IPN from the account and all was resolved and working well now.

Sincerely, Giang

Hello Giang,

I just wanted to let everyone know how exceptional your support was with the issue that we had.
We are in the UK and you were helping us first thing in the morning. As you advised which steps to take we were able to action them immediately until the problem was resolved.

Thank you very much.

Regards
Sharon

OK Sharon!

I hope that you are happy with our extension and supports.

If you need any other helps in the future, don't hesitate to let me know.

Sincerely, Giang