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Price Goes to Zero when Size Selected

  • Pamela
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7 years 3 weeks ago - 7 years 3 weeks ago #111202 by Pamela
Price Goes to Zero when Size Selected was created by Pamela
When I click on the product, it crosses out the price and puts $0.00 but the shopping cart reflects the correct amount.

How can this be fixed. It is very confusing and misleading.


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Last edit: 7 years 3 weeks ago by Pamela.

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  • Giang Dinh Truong
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7 years 3 weeks ago #111225 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Price Goes to Zero when Size Selected
Hello Pamela,

I think the reason of issue maybe caused by some wrong your settings for that product. Please edit that product, look at the Discount or Special tab to make sure that you don't have any discount or special setting there and test again.

If you still have the issue, please submit a new ticket to send me the super admin account to your site so I can help you to check.

Sincerely, Giang

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  • Pamela
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7 years 3 weeks ago #111228 by Pamela
Replied by Pamela on topic Price Goes to Zero when Size Selected
No products contain discounts or specials. There is a discount structure set up in the config. as attached.
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7 years 3 weeks ago #111239 by Seraph
Replied by Seraph on topic Price Goes to Zero when Size Selected
you need to check the product detail page at admin, not from the system, configuration you shown
The following user(s) said Thank You: Giang Dinh Truong

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  • Giang Dinh Truong
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7 years 3 weeks ago #111276 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Price Goes to Zero when Size Selected
Dear Pamela,

I received your ticket. Please following up the ticket to get my supports.

Sincerely, Giang

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