Add to Cart button not working in IE

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7 years 8 months ago #101687 by Gabby
Hi Guys
The Add to Cart button is not working IE.

It works when viewing an individual item, but not in the Category Layout or the Manufacturers Layout.
You don't get the pop up, nothing is added.
It works fine in Firefox and Chrome.

Thanks
Ashley

The internet would be a better place without IE, but my client loves it :(

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7 years 8 months ago #101835 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Add to Cart button not working in IE
Hello Ashley,

Sound like this is an outstanding issue. Please submit a new ticket so our support staff will help you to check.

Sincerely, Giang

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7 years 8 months ago #102520 by Hanspeter Hebeisen
Replied by Hanspeter Hebeisen on topic Add to Cart button not working in IE
Dear Giang
I faced the same problems and it was corrected by your team on my web shop (see my last ticket).
Please see also attached file showing errors while debugging with IE developer tools
Today I upgraded Eshop to 2.6.1 and unfortunately we face the error again. I had to resore to version 2.6.0.
Could you please advise if this is a common bug which will be corrected in 2.6.2 ?
Otherwise I would be very grateful if you could document the referring resolution steps in the tickets. This would allow customers to do postupgrade steps manually.
Kind regards
HP
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7 years 7 months ago #102654 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Add to Cart button not working in IE
Hello Hanspeter,

Sound like this is the outstanding issue. Our support staff has been still checking. He will get back to you via ticket system ASAP!

Sincerely, Giang

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7 years 7 months ago #102661 by Hanspeter Hebeisen
Replied by Hanspeter Hebeisen on topic Add to Cart button not working in IE
Dear Giang
Many thanks and best wishes from Switzerland.
Rgds HP

P.S. I have recommended your tools to a friend. He already decided to purchase Event Booking and will buy it within the next days :)

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7 years 7 months ago #102788 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Add to Cart button not working in IE
Dear Hanspeter,

No problem at all. Thank you for recommending our extension to your friend. I appreciate that. Hope to receive order from him soon.

Have a nice weekend!

Sincerely, Giang

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7 years 7 months ago #103776 by Hanspeter Hebeisen
Replied by Hanspeter Hebeisen on topic Add to Cart button not working in IE
Dear Giang
Sorry to bother you again with this Topic. But your outstanding Eshop has still a bug. Using Internet Explorer 11 following functions are not working:
- change quantity
- add to cart
This can be reproduced on your demo shop: joomdonationdemo.com/eshop/
Sang confirmed, that it will be fixed with version 2.6.2. But unfortunately, is not yet fixed.
He also provided a workaround
- Before upgrade, backup of components/com_eshop/assets/js/eshop.js
- Upgrade
- Restore of eshop.js

I am a little afraid to upgrade to 2.6.2 using the work around and would like to ask following questions
- Will this be fixed? if yes with 2.6.3 ?
- If not, do you see any risk to use this workaround with 2.6.3

I am fully aware that IE has only a market share of about 6.48 % and all mentioned functions work fine with Chrome, Firefox and Safari
Nevertheless, we do have customers using IE.

Thank you very much for your advice
Kind regards
HP

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