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Downloads not working

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8 years 10 months ago #64439 by Maria
Downloads not working was created by Maria
The product downloads will not download after payment is made. When download arrow is clicked it goes to the product page without downloading. Please advise.

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  • Giang Dinh Truong
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8 years 10 months ago #64577 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Downloads not working
Hi Maria,

After customer purchase downloadable products, they must go to Customer page, then click on Download area link to download product from there.

Sincerely, Giang

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8 years 10 months ago #64590 by Maria
Replied by Maria on topic Downloads not working
Yes, when doing that the download does not happen

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8 years 10 months ago - 8 years 10 months ago #64592 by Maria
Replied by Maria on topic Downloads not working
When you click to download it goes back to the product page without downloading www.favormultimedia.com/test
download page www.favormultimedia.com/index.php?option...mer&layout=downloads
Last edit: 8 years 10 months ago by Maria. Reason: added more info

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8 years 10 months ago #64670 by Maria
Replied by Maria on topic Downloads not working
Can you please help me fix this today?

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  • Giang Dinh Truong
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8 years 10 months ago #64750 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Downloads not working
Hi Maria,

Please submit a new ticket to EShop category to send me the site information so I can help you to check and fix the issue.

Sincerely, Giang

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