Error message during customer registration...

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9 years 8 months ago #48173 by Adam
I am in the process of completing an eShop store and have not been able to complete a test checkout on the site yet. When I get all the way to bottom of step 2 and have completed almost all the customer info, I get an error message the pops up (screenshot is included). Not sure what it means, but when I select the Country, then the regions don't appear in the dropdown (which I am sure is related to the error message). Cannot go any farther obviously so your help would be greatly appreciated!

THanks,

Adam

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9 years 8 months ago #48185 by Adam
anybody? I can't finish this cart if the customer can't even get past step 3 in the checkout... :(

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9 years 8 months ago #48285 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Error message during customer registration...
Hello Adam,
Sorry for a bit delaying in reply to you. This is an outstanding issue. Can you please submit a new ticket to EShop category to send me the site information so I can help you to check and solve the problem?
Hope to receive the ticket soon.
Sincerely, Giang

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9 years 8 months ago #48362 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Error message during customer registration...

Adam wrote: anybody? I can't finish this cart if the customer can't even get past step 3 in the checkout... :(


Hi again Adam,

I just sent to you an email from my individual email. I just want to explain to you about the reason of my delay in reply to you. Now, I am still waiting for you to resolve the problem.

Please get back to me so I can help you to have everything done ASAP.

Sincerely, Giang

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9 years 4 months ago #54232 by Rolf Barbakken
Replied by Rolf Barbakken on topic Error message during customer registration...
I get the exact same problem. Cannot complete even a test order and I get a similar error msg as above.

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9 years 4 months ago #54343 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Error message during customer registration...
Hello Rolf,
I am pretty sure that this issue came from a small javascript conflict. Please submit a new ticket to EShop category to send us the your site information so we can help you to check and fix that.
Hope to receive your ticket soon.
Sincerely, Giang

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