BUG - paypal not communicating back to eshop

  • Woony Danny
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11 years 2 months ago - 11 years 2 months ago #35836 by Woony Danny
Giang,

URGENT - it seems there is an issue with paypal communicating back to eshop.

I have had 4 orders made in my Eshop. 2 of these they have successfully paid with Paypal yet it still says pending in Eshop on the orders page. Why haven't these had their statuses changed to Completed????!!!!!!




Also it looks as if an order is doubled up. Why is this? is there a way to stop double ups?
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Last edit: 11 years 2 months ago by Woony Danny.
The following user(s) said Thank You: jonmit

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  • Giang Dinh Truong
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11 years 2 months ago #35842 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Re: BUG - paypal not communicating back to eshop
Hi again Woony,
This is strange issue. I will go to your site and check RIGHT NOW. Then if it is an issue, I will try to fix it IMMEDIATELY for you.
Please give me one moment.
Sincerely, Giang

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11 years 2 months ago #35877 by Woony Danny
Replied by Woony Danny on topic Re: BUG - paypal not communicating back to eshop
any update on this issue!!!!

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11 years 2 months ago #35879 by Woony Danny
Replied by Woony Danny on topic Re: BUG - paypal not communicating back to eshop
Giang, this is urgent. I need this issue fixed. another transaction has happened now and in eshop it was $86 but paypal charged them $86.01

status is still pending in Eshop.

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11 years 2 months ago #35883 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Re: BUG - paypal not communicating back to eshop
Hi again Woony,
I am re-checking again this issue. I will have it to be fixed in next few hours.
Sincerely, Giang

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11 years 2 months ago #35888 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Re: BUG - paypal not communicating back to eshop
Hi again Woony,
I just completed fixing this issue and checked on your site. Can you please go to there to test again? Also, go on Skype with me please.
Sincerely, Giang

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11 years 2 months ago #35893 by Woony Danny
Replied by Woony Danny on topic Re: BUG - paypal not communicating back to eshop
cant go on skype for several more hours.

just tested a dummy order (but didnt pay with paypal) but could see that the amount in paypal now matches the amount that is in Eshop.

so it looks like it may be fixed. i will have to wait and see when next order comes in if it is indeed fixed and if it updates the order status to Complete

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11 years 2 months ago #35894 by Woony Danny
Replied by Woony Danny on topic Re: BUG - paypal not communicating back to eshop
I am not sure if it was related to this same issue, but in paypal, instead of the payment being processed straightaway, paypal was creating it as a pending order and would have to verify it before completing. this is strange and has never done this before on any previous extensions ive used with paypal.

So i am assuming it was due to the way that Eshop sent the information to paypal. If not already looked into this, this needs to be fixed so that it processes automatically.

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