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All questions about EDocman extension
edocmanviewer: copies of files have the server crash
- Romain Amoudjayan
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6 days 21 hours ago #172448
by Romain Amoudjayan
edocmanviewer: copies of files have the server crash was created by Romain Amoudjayan
Dear Edocman Team,
With the last version 2.0 of edocman, every time a user wants to view a document it creates a copy of the file in a "edocmanviewer" folder at the root of the server. A few weeks after we updated to edocman 2.0 the server just collapsed under the amount of data (duplicated in daily backup).
Is there a way to deactivate the Edocman viewer? The users can indeed view the documents or upload them according to their preferences in their browser.
Or is there a way to prevent the copying of files for the preview? Or delete them after a short time?
Thanks in advance for your attention, feel free to contact us for any further information if you need it.
Best regards,
Stéphanie
With the last version 2.0 of edocman, every time a user wants to view a document it creates a copy of the file in a "edocmanviewer" folder at the root of the server. A few weeks after we updated to edocman 2.0 the server just collapsed under the amount of data (duplicated in daily backup).
Is there a way to deactivate the Edocman viewer? The users can indeed view the documents or upload them according to their preferences in their browser.
Or is there a way to prevent the copying of files for the preview? Or delete them after a short time?
Thanks in advance for your attention, feel free to contact us for any further information if you need it.
Best regards,
Stéphanie
- Mr. Dam
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6 days 21 hours ago #172449
by Mr. Dam
Replied by Mr. Dam on topic edocmanviewer: copies of files have the server crash
Dear Stéphanie,
Thank you for your feedback regarding the issue with the edocmanviewer folder.
To assist you further, please submit a support ticket under the "Edocman" category on our support system. Once we receive your ticket, I will send you a plugin that can automatically delete the files in the edocmanviewer folder after a certain period of time.
Looking forward to your ticket submission.
Best regards,
Dam
Thank you for your feedback regarding the issue with the edocmanviewer folder.
To assist you further, please submit a support ticket under the "Edocman" category on our support system. Once we receive your ticket, I will send you a plugin that can automatically delete the files in the edocmanviewer folder after a certain period of time.
Looking forward to your ticket submission.
Best regards,
Dam
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