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troubleshoot about installing edocman

  • Mahudo Dah Hounnon
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1 year 4 months ago #154965 by Mahudo Dah Hounnon
troubleshoot about installing edocman was created by Mahudo Dah Hounnon
Hello,i am a new customer and i did purchase edocman 2 days beforewhen trying to install it i received an error message (see attach file)so i need help to solve this problemi am french so if it's possible answer me in french il would be better. if not i'll try to follow instructions in englishthanks in advanceJohnny
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1 year 4 months ago #154966 by Mr. Dam
Replied by Mr. Dam on topic troubleshoot about installing edocman
Hi,
You should extract the package: edocman_unzip_first.zip before installing file: com_edocman.zip
Thanks
Dam
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1 year 4 months ago #154970 by Mahudo Dah Hounnon
Replied by Mahudo Dah Hounnon on topic troubleshoot about installing edocman
Thanks for the reply

I want to share the content of the folder after unzip.
Now when i tried to install from folder, the error message is : 
1. Please enter a package folder
2. Unable to find install package
What am supposed to do in this case
Thanks in advance

Johnny
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1 year 4 months ago #155006 by Mr. Dam
Replied by Mr. Dam on topic troubleshoot about installing edocman
Hi,
If you want to install Edocman package through folder, you will need to extract file: com_edocman.zip, and put the link to extracted folder
Thanks
Dam

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1 year 4 months ago #155022 by Mahudo Dah Hounnon
Replied by Mahudo Dah Hounnon on topic troubleshoot about installing edocman
Hi Dam,

this is what i've done, but the error message appeared again!
I don't know exactly where is the problem
When i unpacked the zip file, i shared in my previous post the screenshot of the folder which contains exclusively some folder
Generaly when i unzipped some plugins in the folder where extraction has done, i see files named install for example and by which the installation begin, but in the specific case of edocman, the folder generated by the unzipping shows exclusively another folder (see my previous post with screeshot). 
Then i supposed the error message is due to this file which not exist.
Thanks for your feedback

Johnny

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1 year 4 months ago #155107 by Mr. Dam
Replied by Mr. Dam on topic troubleshoot about installing edocman
Hi Johnny,
Actually, file: edocman_unzip_first.zip isn't installation package. When you extract it, you will see various compressed files, and the Edocman package is: com_edocman.zip
At this time, you need to extract it, you will have folder: "com_edocman". And you can install the Edocman package from this folder.
If you want to install Edocman by uploading file, you can upload file: com_edocman.zip for installing.
Thanks
Dam

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