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Can download but not view

  • Peter Bibb
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1 year 8 months ago #153183 by Peter Bibb
Can download but not view was created by Peter Bibb
Hi Tuan,

Why is it I can download but not view a document?  example is  www.oasttheatre.com/membership/oast-notes

Thank you!

Peter

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1 year 8 months ago #153185 by Mr. Dam
Replied by Mr. Dam on topic Can download but not view
Hi Peter,
Please change permission of below folders [root ]/plugins/edocman/viewpdf/ospdfjs/web/ to make sure all files in that folder and its sub-folders can be access directly. The the Document view function will work smoothly.
You also can use Google Viewer function as an alternative solution, it is a feature of Edocman too.
Thanks
Dam

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1 year 8 months ago #153191 by Peter Bibb
Replied by Peter Bibb on topic Can download but not view
All permissions are either 755 or 644 which I guess are appropriate. I was advised not to use Google viewer because if often failed to load the document...Anyway I have changed back to Google viewer and hope that it is now more reliable. Thanks

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1 year 8 months ago #153192 by Mr. Dam
Replied by Mr. Dam on topic Can download but not view
Hi Peter Bibb,
The mentioned errors has cause from permission problem. It only can be solved by solving access permission of files and folders. If you can't solve the issue, we can help you to do it.
Thanks
Dam

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