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Access error

  • Claus Jepsen
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6 months 2 weeks ago #149375 by Claus Jepsen
Access error was created by Claus Jepsen
Hi 
I have a restricted access group, where users can view PDF's.
In this, I also have a Word .doc document. When downloading, the user gets the error "You are not allowed to perform this action".

Please see what happens in this video:
www.dabyfo.dk/tmp/eDoc_WordDoc_notallowed.mp4

For backend credentials, please email me.

Regards,
Claus 

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6 months 1 week ago #149382 by Mr. Dam
Replied by Mr. Dam on topic Access error
Hi Claus,
Please submit ticket on category: Edocman and provide your site url with super admin account. I will help you to figure the cause of problem.
Thanks
Dam
The following user(s) said Thank You: Claus Jepsen

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1 month 3 weeks ago #152458 by Philipp Klempt
Replied by Philipp Klempt on topic Access error
We have the same problem. Could you explain how you solved it? Trying to access a word-document results in the error

"ErrorYou are not allowed to perform this action"

Please help.
Thanks, Philipp

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1 month 3 weeks ago #152467 by Mr. Dam
Replied by Mr. Dam on topic Access error
Hi Philipp,
You can submit ticket on category Edocman and provide your site url with super admin account. I will help you to solve the issue
Thanks
Dam

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