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Media Player not showing up

James Paige
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4 years 2 months ago #138360 by James Paige

Media Player not showing up was created by James Paige

Hi Guys,

I'm trying to have an mp4 file play in the media player. I'm having trouble making it work.
I have added mp4 to the allowed section of the view config. Also, when I click on view, it just downloads the mp4 file instead of playing it.

Any suggestions?

Thank you in advanced.

- Jimmy

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Mr. Dam
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4 years 2 months ago #138361 by Mr. Dam

Replied by Mr. Dam on topic Media Player not showing up

Hi Jimmy,
Please submit ticket and send your site url with super admin account. I will check the problem with Mp4 player for you
Thanks
Dam

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James Paige
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4 years 2 months ago #138368 by James Paige

Replied by James Paige on topic Media Player not showing up

Thank you, Ticket created.

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John Kaminski
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4 years 1 month ago #138805 by John Kaminski

Replied by John Kaminski on topic Media Player not showing up

When I click on my mp4 file, Edocman shows a whole page of characters (the same as if I used Notepad). How do I trigger the MP4 player or at least a download button so that users can download the 384MB video?

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Mr. Dam
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4 years 1 month ago #138807 by Mr. Dam

Replied by Mr. Dam on topic Media Player not showing up

Hi John,
In your case, user can't download document (mp4), right? Could you please send me the link of your documents so i can check the issue?
Thanks
Dam

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John Kaminski
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4 years 1 month ago #138874 by John Kaminski

Replied by John Kaminski on topic Media Player not showing up

Right.
The large MP4 is in a protected directory. I have put a small one for you in a protected directory at:
www.galiziengermandescendants.org/cms/in...php/en/darlenes-test

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Mr. Dam
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4 years 1 month ago #138875 by Mr. Dam

Replied by Mr. Dam on topic Media Player not showing up

Hi John,
I open that page, but i don't see the download link.
Thanks
Dam

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John Kaminski
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4 years 1 month ago - 4 years 1 month ago #138876 by John Kaminski

Replied by John Kaminski on topic Media Player not showing up

Aha, that may be the problem. I am attaching the part of that page, inserted by Joomla using the Edocman button. It is shown with a red arrow.
How do I create a Download button or a View button for that link to an Edocman file?
[without messing up my other Edocman links which give a straight click and view function for pdf files]
John

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Last edit: 4 years 1 month ago by John Kaminski. Reason: Add a line to clarify that links to pdf files works great.

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Mr. Dam
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4 years 1 month ago #138878 by Mr. Dam

Replied by Mr. Dam on topic Media Player not showing up

Hi John,
And i can download the document normally.
Thanks
Dam

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John Kaminski
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4 years 1 month ago #138884 by John Kaminski

Replied by John Kaminski on topic Media Player not showing up

When you say download normally, do you mean right-click and save-as, or is there a download button on the page for you?

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