Feeling a little silly asking this but... What configuration button do I change to get the download button to allow the popup to be active? When we click onto the download button the 'Your Name & Your Email' popup box shows. However everything is grayed out and when you click onto the popup box to enter your data the popup box goes away (screen shot attached). I quickly looked through the forum posts and adjusted every 'Download Configuration' button but so far, no luck getting this popup box to be active. Thanking you in advance for your time and assistance and sorry if I'm not seeing the obvious adjustment!