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Document not downloading

  • jmzimmerle
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10 years 8 months ago - 10 years 8 months ago #58371 by jmzimmerle
Document not downloading was created by jmzimmerle
We have updated to 1.6.3 and have discovered that we are not able to upload new documents. We can upload via Batch Upload, however that is inconvenient and inconsistent with a working component.

We have also noticed that we cannot download the file - the files size appears as "Empty" on the info screen and a null file downloads.

Ideas?
Last edit: 10 years 8 months ago by jmzimmerle.

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10 years 8 months ago #58390 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Document not downloading
Seems something not correct here. Could you please submit a support ticket sending us super admin account of your site so that I can check to see what's wrong and get it sorted for you ?

Regards,

Tuan

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