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All questions about EDocman extension
Cannot submit new documents in IE11
- Lynda
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10 years 6 months ago #50453
by Lynda
Cannot submit new documents in IE11 was created by Lynda
When trying to upload new documents from the front end of my site using edocman, the submit button deos nothing. It returns an error in the code regarding a null reference to description. Other browsers work fine.
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- Tuan Pham Ngoc
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10 years 6 months ago #50468
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cannot submit new documents in IE11
Must be something wrong with css conflict. Could you please submit a support ticket sending us admin and FTP account of your site so that i can ask my developer to solve the issue for you ?
Regards,
Tuan
Regards,
Tuan
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10 years 6 months ago - 10 years 6 months ago #50505
by Lynda
Replied by Lynda on topic Cannot submit new documents in IE11
Thank you Tuan. We are unable to provide ftp access to our servers. I believe we can fix the issue on our side with our developer but our developer is wondering where to find the index.php/doc-upload file? Would you know where that is contained? Or have any other direction to give us on this from your developers?
I've added a screenshot of the error.
I've added a screenshot of the error.
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Last edit: 10 years 6 months ago by Lynda. Reason: Added Screenshot
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- Tuan Pham Ngoc
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10 years 6 months ago #50539
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cannot submit new documents in IE11
Hi Lynda
It is located at components/com_edocman/views/document/tmpl/edit.php
Please ask your dev to look at it and we should be able to solve the issue.
Regards.
Tuan
It is located at components/com_edocman/views/document/tmpl/edit.php
Please ask your dev to look at it and we should be able to solve the issue.
Regards.
Tuan
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- Tuan Pham Ngoc
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10 years 6 months ago #50540
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cannot submit new documents in IE11
Hi Lynda
It is located at components/com_edocman/views/document/tmpl/edit.php
Please ask your dev to look at it and we should be able to solve the issue.
Regards.
Tuan
It is located at components/com_edocman/views/document/tmpl/edit.php
Please ask your dev to look at it and we should be able to solve the issue.
Regards.
Tuan
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