All questions about EDocman extension

Cannot submit new documents in IE11

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9 years 7 months ago #50453 by Lynda
When trying to upload new documents from the front end of my site using edocman, the submit button deos nothing. It returns an error in the code regarding a null reference to description. Other browsers work fine.

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9 years 7 months ago #50468 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cannot submit new documents in IE11
Must be something wrong with css conflict. Could you please submit a support ticket sending us admin and FTP account of your site so that i can ask my developer to solve the issue for you ?

Regards,

Tuan

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9 years 7 months ago - 9 years 7 months ago #50505 by Lynda
Replied by Lynda on topic Cannot submit new documents in IE11
Thank you Tuan. We are unable to provide ftp access to our servers. I believe we can fix the issue on our side with our developer but our developer is wondering where to find the index.php/doc-upload file? Would you know where that is contained? Or have any other direction to give us on this from your developers?

I've added a screenshot of the error.
Attachments:
Last edit: 9 years 7 months ago by Lynda. Reason: Added Screenshot

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9 years 7 months ago #50539 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cannot submit new documents in IE11
Hi Lynda

It is located at components/com_edocman/views/document/tmpl/edit.php

Please ask your dev to look at it and we should be able to solve the issue.

Regards.

Tuan

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9 years 7 months ago #50540 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Cannot submit new documents in IE11
Hi Lynda

It is located at components/com_edocman/views/document/tmpl/edit.php

Please ask your dev to look at it and we should be able to solve the issue.

Regards.

Tuan

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