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Corrupted file on Download and View Comes Up Blank

  • Clancy Fort
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12 years 4 months ago #17642 by Clancy Fort
"Acrobat could not open "XXXX" becasue it is either not a supported file type or has been damaged"

I checked for corruption in the backend and the files themselves are fine. Something is happening in the translation. When the file is being displayed and in some cases, downloaded.

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12 years 4 months ago #17654 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Corrupted file on Download and View Comes Up Blank
Hi Clancy

Could you please send me the link to your site so that I can try to download it myself ? What browser you are using ?

Tuan

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  • Clancy Fort
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12 years 4 months ago - 12 years 4 months ago #17753 by Clancy Fort
Now that I have the site reconfigured. I have the last item on the list. The view PDF button is corrupting the PDF file so it doesn't display. There is no error message. I found out that if you have site compression on, It will corrupt the download file as well.

I would be happy to send you in a private message the login information.

Update...apparently...the download button is working on my systems but not on my client's. So, to them the system isn't working. This is Acrobat X by the way.
Last edit: 12 years 4 months ago by Clancy Fort.

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12 years 4 months ago #17763 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Corrupted file on Download and View Comes Up Blank
HI Clancy

Could you please submit support ticket sending me administrator and FTP account of that site so that I can check it directly on their site ?

Tuan

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