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Increase downloads for an order

  • Roger Clarke
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5 hours 53 minutes ago #179355 by Roger Clarke
Increase downloads for an order was created by Roger Clarke
Hi Tuan,
I'm implementing Documents Seller as a replacement for another document selling product that has gone out of support.
One thing I've found with document selling online is that on many occasions it may be necessary to add an extra download occurrence to an order because a user has somehow downloaded it to the wrong device or just generally got in a mess. So if a document only allows a single download and they have used it up, to be able to add another download just to that order.
I can't see from the admin panel any display of how many times an order either can or has been downloaded, let alone a way to edit those numbers. Or to extend the period of download for an order. Am I missing something or is that something that can be added? It happens surprisingly often, and it would be better to be able to do this from the admin panel rather than editing in the database.
Thanks,
Roger

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4 hours 41 minutes ago #179356 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Increase downloads for an order
Hi Roger

Unfortunately, we do not have an option to increase download or extend download period for an order as you want. So maybe you should extend that setting a bit more inside the document itself (give more number of downloads, or give more time for download)

If there are other customers need this change, I will consider supporting it in the future

Regards,

Tuan
The following user(s) said Thank You: Roger Clarke

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