Wong Email address, no order confirmation

Hi Tuan,

Today I had an order where the buyer accidentally entered the wrong email address.
I haven't received an order confirmation, nor is the order listed in DMS under Orders. Is this related to the incorrect email address? How can I still access the invoice and download link in such a case?

Best regards
Christian 
 

Hi Christian

The question is did the customer complete payment for the order?

Tuan

Yes, I Think so.
I have received the payment confirmation from PayPal.

Hi Christian

If this only happens for this order, for the time being, please go to Orders Management screen, select Unpublished from State filter to see the Pending/Unpublished order

Then find the order which is missing (and you actual receive payment), publish it

Keep monitoring the system to see if the issue happens again

Regards,

Tuan

Hi Tuan,

Okay, that's working fine. Thank you very much!

Best regards,
Christian

You're welcome

Regards,

Tuan

Hi Tuan,

I have to come back to the issue of a missing order confirmation. Even if the email address is correct, new orders initially receive the status "unpublished." I then have to publish them manually and, just to be on the safe side, I also send the confirmation email manually. Currently, I can respond to most orders quickly, but this isn't a permanent solution.

What could be causing this?

Best regards,
Christian

Hi Christian

As soon as payment completed, order status should become paid, not pending. If it is pending like that, something is not right. What payment method you are using? For this, please submit a support ticket and we will discuss more about it

Regards,

Tuan

Hi Tuan,

Thank you very much!

I've opened a private support ticket.

joomdonation.com/forum/documents-seller/...g-after-payment.html

Best regards,
Christian

Hi Christian

That's not the right way to open support ticket. Please go to joomdonation.com/support-tickets.html and submit support ticket instead

Regards,

Tuan