Wong Email address, no order confirmation

Hi Tuan,

Today I had an order where the buyer accidentally entered the wrong email address.
I haven't received an order confirmation, nor is the order listed in DMS under Orders. Is this related to the incorrect email address? How can I still access the invoice and download link in such a case?

Best regards
Christian 
 

Hi Christian

The question is did the customer complete payment for the order?

Tuan

Yes, I Think so.
I have received the payment confirmation from PayPal.

Hi Christian

If this only happens for this order, for the time being, please go to Orders Management screen, select Unpublished from State filter to see the Pending/Unpublished order

Then find the order which is missing (and you actual receive payment), publish it

Keep monitoring the system to see if the issue happens again

Regards,

Tuan