Could you please explain more details how users subscribe for Membership Plans and download documents on your site at the moment? I'm asking this question because look like you use both Membership Pro and Documents Seller on your site, so I want to understand your setup first
Right now when someone creates an account on my site they get a free lifetime membership and get an access level of free.
Paid subscriptions their user access level switches to paid. And when it expires or they cancel goes back to free.
As of right now there is only one type of membership in which everything is included. But if I can get this to work there would be different levels of subscription because it would include the downloads. So generally speaking it would be like
paid plan 1 for $X(without downloads) - access level paid1
and paid plan 2 for $XX (with monthly downloads) access level paid2
OK Adina. Could you please submit a support ticket so that we can discuss more about it? It would be great if you can send me super admin account of your site so that I can take a quick look at your current setup to understand it better