× Any questions about Documents Sellers, post it here .

Thank you page

  • jamal
  • Topic Author
  • Offline
  • Junior Member
  • Junior Member
More
1 year 7 months ago #139491 by jamal
Thank you page was created by jamal
Hi,

I want to add thanks page on my website, when someone buy product on paypal, i want to redirect him to my website page , that for thanks client and have page for calculate conversion with google ads. know when i buy, paypal not return me automatically to website.

Thanks

Please Log in or Create an account to join the conversation.

  • Tuan Pham Ngoc
  • Away
  • Administrator
  • Administrator
More
1 year 7 months ago #139492 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Thank you page
Hello Jamal

After you complete payment at PayPal, unless there is something special, users should be redirected back to your site (with order complete page display).

In your case, you are not being redirected back to your site? Maybe you should wait for few seconds or click on the link which allow return back to the site (after payment is completed at PayPal)

Regards,

Tuan

Please Log in or Create an account to join the conversation.

  • jamal
  • Topic Author
  • Offline
  • Junior Member
  • Junior Member
More
1 year 7 months ago - 1 year 7 months ago #139494 by jamal
Replied by jamal on topic Thank you page
Thnak you for quick return.
when payment completed, paypal not return me in website. The link return to the website give an erreur ! may be i'm losed some thing in config ?
I want to redirect to thnk you page (the url is important for me, conversion).

thanks
Attachments:
Last edit: 1 year 7 months ago by jamal.

Please Log in or Create an account to join the conversation.

  • Tuan Pham Ngoc
  • Away
  • Administrator
  • Administrator
More
1 year 7 months ago #139495 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Thank you page
What's the error you see when click on that link?

Tuan

Please Log in or Create an account to join the conversation.

  • jamal
  • Topic Author
  • Offline
  • Junior Member
  • Junior Member
More
1 year 7 months ago #139505 by jamal
Replied by jamal on topic Thank you page
That give me invalid numer error.

with URL:
mywebsite.com/index.php?option=com_dms&view=complete&Itemid=0

please see screanshots
Attachments:

Please Log in or Create an account to join the conversation.

  • Tuan Pham Ngoc
  • Away
  • Administrator
  • Administrator
More
1 year 7 months ago #139526 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Thank you page
I have feeling that the URL of the order complete is wrong. Could you please check to see if:

- The URL of order page contains www or not
- The same is for the order complete URL

I am thinking that the two urls are different: One contains www, one without www, causes session was lost, the system could not detect Order ID (from session) and it causes the error

Tuan

Please Log in or Create an account to join the conversation.

  • jamal
  • Topic Author
  • Offline
  • Junior Member
  • Junior Member
More
1 year 7 months ago #139563 by jamal
Replied by jamal on topic Thank you page
Hi Tuan, All mywebsite are redirected to without www ( https) :(

Please Log in or Create an account to join the conversation.

  • Tuan Pham Ngoc
  • Away
  • Administrator
  • Administrator
More
1 year 6 months ago #139607 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Thank you page
Maybe it's because for some reasons, the users is redirected back to your site with www URL, session was lost and it causes the error?

Maybe you can submit a support ticket sending us super admin account of your site and link to the page which I can order documents to see this error? I will check to see why the issue happens and get it sorted

Tuan

Please Log in or Create an account to join the conversation.