Invalid order number

Hi i'm in test mode, after buying a file, i'm returning to the webpage and get the message: Invalid order number.

This is the config screenshot:



Please help.


Kind regards René

Hello René

That's strange to me. Could you please submit a support ticket sending us:

1. Super admin account of the site

2. Link to the page which we can try to order document and see this error

3. Tell us the payment method which you are using and get this error

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

Hi Tuan,
I've received the same error after [Logout] from a download.
Please share the solution!
Thank you.
Kind regards,
Lorie

Hi Lorie

Do you remember the link of the page before you logout? If Yes, send me that link so that I can take a quick look

Tuan

Hi Tuan,

Link sent.

Kind regards

Lorie

Thanks Lorie. Sent updated package to your email. Please check and let me know the result via email

Regards,

Tuan