× Any questions about Documents Sellers, post it here .

No email sent for orders

  • richardhertz
  • Topic Author
  • Offline
  • New Member
  • New Member
More
9 years 1 day ago #36466 by richardhertz
No email sent for orders was created by richardhertz
I'm using Document Seller 3.0 on Joomla 2.5

When an order is placed, no email is sent to the customer.

When I go to the administrator backend, components, orders, check customer and click on 'send email' icon and try to send email from there, I end up with a white page.

No email with download link is being sent to customers who purchase.

Any advice appreciated, and please.

Thanks.

Please Log in or Create an account to join the conversation.

More
8 years 11 months ago #36647 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: No email sent for orders
Hi

It seems there is problem with mail settings on your server. Could you please submit a support ticket sending me information of your site so that I can check and correct it for you ?

Really sorry for being late on response. I spend most of my time these days to finish new version of DMS, will get it released within this week !

Tuan

Please Log in or Create an account to join the conversation.