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#sales going up without purchases

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14 years 3 weeks ago #2766 by Best Best
#sales going up without purchases was created by Best Best
If i set up a document that costs say $10, whenever a user clicks the Order ($10.00) button, which then takes them to paypal, the number of #sales of the item on the documents management page goes up, even if the user doesnt go through with the order. The list of orders under Orders Management is correct though, and the #sales should represent the actual number of completed orders.

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13 years 11 months ago #2928 by rachel horsting
Replied by rachel horsting on topic Re:#sales going up without purchases
This is happening to me too. I would also prefer if the #sales matched the actual, completed sales. It's a little depressing to see the number of failed sales-maybe it could be in it's own category to help us keep track of conversion? But labeled in such a way as to not get our hopes up.

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