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Email and Order not created after doc purchase

  • David Cronk
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11 years 11 months ago #23236 by David Cronk
I have created a document and uploaded it for sale. I can see it and select it and order it. I have made an order and payment for the document via Paypal Sandbox but when the transaction is complete everything looks fine but there is no email sent to customer or administrator and there is no order created in the back end.

is there setting I have missed. the whole process looks to work fine except for the last bits.

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11 years 11 months ago #23349 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Email and Order not created after doc purchase
Hi David

Maybe Paypal IPN doesn't work on that Paypal account ? Could you please check the Paypal transaction to see whether it is Pending or Completed ? Is your site located on a live or on a local server ?

Tuan

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