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Lost My Downloads....

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12 years 7 months ago #15455 by MyWorld
Lost My Downloads.... was created by MyWorld
I'm asking if I can get a copy of "Documents Seller" and "Payment Form" as I paid for them but lost them on my computer. I also didn't realize that the terms had changed otherwise I would have downloaded them a long time ago so I have a copy for my new computer.

Thanks in advance!!

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12 years 7 months ago #15501 by MyWorld
Replied by MyWorld on topic Re: Lost My Downloads....
Admin, should I take this as a "No" we cannot help you?

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12 years 7 months ago #15509 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Lost My Downloads....
Hi

Unfortunately we cannot send the latest version of the extensions to you. As you can see, Joomla now has so many different versions : 1.5, 1.6, 1.7, 2.5 (in the next few months is Joomla 3.0 and so on....) .

Keeping the extension compatible with different versions take us a lots of time, so to continue with the development of these extensions and our business, we had to change terms to allows free upgrade for one year for each purchase (please note most of provider only provide free upgrade for 6 months...) .

In this case, we cannot send the latest versions to you. If you want to have a backup copy of the extensions, you can give me administrator and FTP account of the site you are using the extensions so that we can make an install package of the component so that you can have a backup copy of it .

Regards,

Tuan

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12 years 7 months ago #15541 by MyWorld
Replied by MyWorld on topic Re: Lost My Downloads....
OK. :(

On our "Order History" page, can you add a field that will let us know when our download limit expires.

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