No emails sent to admin or customer after Stripe payment

  • Shoko Sakamoto
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21 hours 44 minutes ago #178170 by Shoko Sakamoto
We have implemented Stripe. We are not receiving emails for orders placed via Stripe.
System > Configuration > Invoice
・Send Invoice to customer: Yes
・Send Invoice to admin: Yes
We have set these options, but neither the customer nor the admin is receiving email notifications.
Do we need to change any other settings?

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  • Giang Dinh Truong
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17 hours 15 minutes ago #178174 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic No emails sent to admin or customer after Stripe payment
Hello Shoko,

Thank you for submitting the question here. I think the reason because you didn't setup the Webhook from Stripe Dashboard properly.

Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and guide you how to do that.

Sincerely, Giang

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Moderators: Giang Dinh Truong