- Posts: 17
- Thank you received: 0
No emails sent to admin or customer after Stripe payment
- Shoko Sakamoto
- Topic Author
- Offline
- New Member
-
Less
More
21 hours 44 minutes ago #178170
by Shoko Sakamoto
No emails sent to admin or customer after Stripe payment was created by Shoko Sakamoto
We have implemented Stripe. We are not receiving emails for orders placed via Stripe.
System > Configuration > Invoice
・Send Invoice to customer: Yes
・Send Invoice to admin: Yes
We have set these options, but neither the customer nor the admin is receiving email notifications.
Do we need to change any other settings?
System > Configuration > Invoice
・Send Invoice to customer: Yes
・Send Invoice to admin: Yes
We have set these options, but neither the customer nor the admin is receiving email notifications.
Do we need to change any other settings?
Please Log in or Create an account to join the conversation.
- Giang Dinh Truong
-
- Offline
- Administrator
-
17 hours 15 minutes ago #178174
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic No emails sent to admin or customer after Stripe payment
Hello Shoko,
Thank you for submitting the question here. I think the reason because you didn't setup the Webhook from Stripe Dashboard properly.
Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and guide you how to do that.
Sincerely, Giang
Thank you for submitting the question here. I think the reason because you didn't setup the Webhook from Stripe Dashboard properly.
Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and guide you how to do that.
Sincerely, Giang
Please Log in or Create an account to join the conversation.
Moderators: Giang Dinh Truong
Support
Documentation
Information
Copyright © 2026 Joomla Extensions by Joomdonation. All Rights Reserved.
joomdonation.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.