eshop_auspostpro has stopped working

The eshop_auspostpro has stopped working and is giving customers this message: 'Sorry, currently there is no shipping options available. Please contact with admin for details'.
this is the only shipping add-on I can find which has the option for International Air postage.

My last update was V. 4.0.1 and when I looked in the shipping folders there is no longer an eshop_auspostpro file. 
Can someone please let me know if there is another option for posting internationally from Australia? Or, why this add-on would have stopped working?

Thank you



 

Dear Elaine,

Thank you for submitting the question here. I think the reason maybe because you have wrong settings in the plugin of something else.

Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and find the reason.

Sincerely, Giang

I've had the same problem appear only last week. Nothing to my knowledge has been changed in the setting.

Thank you for your message Patrick, I thought it was something that I had neglected, but like you, nothing was changed in the settings. I don't have a current subscription so cannot request a support ticket (volunteer for a not-for-profit), but I am very capable of sorting out configurations if anything has changed. I checked all settings along with the eshop files and no file exists now for the eshop_auspostpro. I am wondering if it is because of recent changes at Aus Post for international shipping which doesn't co-ordinate with the program.

Dear all,

Acutlly, the plugin is "AusPost - Postage Assesment Calculator". Can you please upgrade EShop to the latest version, then configure this plugin and enable it to use?

Sincerely, Giang