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eshop_auspostpro has stopped working
- Elaine
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1 month 3 weeks ago - 1 month 3 weeks ago #172158
by Elaine
eshop_auspostpro has stopped working was created by Elaine
The eshop_auspostpro has stopped working and is giving customers this message: 'Sorry, currently there is no shipping options available. Please contact with admin for details'.
this is the only shipping add-on I can find which has the option for International Air postage.
My last update was V. 4.0.1 and when I looked in the shipping folders there is no longer an eshop_auspostpro file.
Can someone please let me know if there is another option for posting internationally from Australia? Or, why this add-on would have stopped working?
Thank you
this is the only shipping add-on I can find which has the option for International Air postage.
My last update was V. 4.0.1 and when I looked in the shipping folders there is no longer an eshop_auspostpro file.
Can someone please let me know if there is another option for posting internationally from Australia? Or, why this add-on would have stopped working?
Thank you
Last edit: 1 month 3 weeks ago by Elaine.
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- Giang Dinh Truong
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1 month 2 weeks ago #172217
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic eshop_auspostpro has stopped working
Dear Elaine,
Thank you for submitting the question here. I think the reason maybe because you have wrong settings in the plugin of something else.
Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and find the reason.
Sincerely, Giang
Thank you for submitting the question here. I think the reason maybe because you have wrong settings in the plugin of something else.
Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and find the reason.
Sincerely, Giang
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- Patrick Cahill
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1 month 1 week ago #172307
by Patrick Cahill
Replied by Patrick Cahill on topic eshop_auspostpro has stopped working
I've had the same problem appear only last week. Nothing to my knowledge has been changed in the setting.
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- Elaine
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1 month 1 week ago #172310
by Elaine
Replied by Elaine on topic eshop_auspostpro has stopped working
Thank you for your message Patrick, I thought it was something that I had neglected, but like you, nothing was changed in the settings. I don't have a current subscription so cannot request a support ticket (volunteer for a not-for-profit), but I am very capable of sorting out configurations if anything has changed. I checked all settings along with the eshop files and no file exists now for the eshop_auspostpro. I am wondering if it is because of recent changes at Aus Post for international shipping which doesn't co-ordinate with the program.
The following user(s) said Thank You: Patrick Cahill
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- Giang Dinh Truong
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1 month 1 week ago #172325
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic eshop_auspostpro has stopped working
Dear all,
Acutlly, the plugin is "AusPost - Postage Assesment Calculator". Can you please upgrade EShop to the latest version, then configure this plugin and enable it to use?
Sincerely, Giang
Acutlly, the plugin is "AusPost - Postage Assesment Calculator". Can you please upgrade EShop to the latest version, then configure this plugin and enable it to use?
Sincerely, Giang
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- Elaine
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3 weeks 1 day ago #172529
by Elaine
Replied by Elaine on topic eshop_auspostpro has stopped working
The AusPost - Postage Assesment Calculator does not list International options. As you can see in the attachment, it only lists domestic options. My solution has been to put up a message asking for international buyers to ask for a quote. I have tried to set this up for Geozones field and it does not work.
Have you entered/updated how to use this option in the Documentation?
Have you entered/updated how to use this option in the Documentation?
- Giang Dinh Truong
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2 weeks 1 day ago #172624
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic eshop_auspostpro has stopped working
Hello Elaine,
This shipping plugin does not support the international options now.
Sincerely, Giang
This shipping plugin does not support the international options now.
Sincerely, Giang
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- Elaine
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2 weeks 1 day ago #172631
by Elaine
Replied by Elaine on topic eshop_auspostpro has stopped working
Thanks Giang for the reply. I checked Aus Post website and their international shipping options are not very straight forward. I will work out another option which could include flat fees to international zones.
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- Giang Dinh Truong
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1 week 5 days ago #172654
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic eshop_auspostpro has stopped working
That's OK Elaine!
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