On Return from Paypal shows "Order is not existed"

More
4 years 8 months ago #106373 by Nick
As well as showing this message the order status is cancelled. The Paypal payment has worked and the monies are taken.

However because of this problem the shop email address is not notified anything has happened.

BTW the message should probably read "Order does not exist"

EShop 2.6.0

Please Log in or Create an account to join the conversation.

  • Giang Dinh Truong
  • Giang Dinh Truong's Avatar
  • Offline
  • Administrator
  • Administrator
More
4 years 8 months ago #106526 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic On Return from Paypal shows "Order is not existed"
Hello Nick,

I think that's an odd issue from PayPal. Sometime, after completing order, it showing the Cancelled screen while the payment is already made.

Please test again now if you still have the issue.

Sincerely, Giang

Please Log in or Create an account to join the conversation.

More
4 years 7 months ago #108387 by Nick
Giang

Paypal returns to the shop but the order status is 'Cancelled' and no notification emails are sent. The money has been taken by paypal. (doesn't take Shipping payment but that might be another issue)

The file ipn_os_paypal.txt appears to be a paypal transaction log. After each entry the word 'VERIFIED' appears.

Please Log in or Create an account to join the conversation.

  • Giang Dinh Truong
  • Giang Dinh Truong's Avatar
  • Offline
  • Administrator
  • Administrator
More
4 years 6 months ago #108628 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic On Return from Paypal shows "Order is not existed"
Hello Nick,

That's sound like very outstanding issue. Please submit a new ticket so I can help you to check.

Sincerely, Giang

Please Log in or Create an account to join the conversation.

More
1 year 8 months ago #139558 by Paul Hameed
Replied by Paul Hameed on topic On Return from Paypal shows "Order is not existed"
Hi Giang,

We also have this exact problem. Was there a fix released for this?

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #140051 by Jeroen
Hi Giang,

A customer of mine also reported this problem. Is there a solution for this?

Jeroen

Please Log in or Create an account to join the conversation.

  • Giang Dinh Truong
  • Giang Dinh Truong's Avatar
  • Offline
  • Administrator
  • Administrator
More
1 year 7 months ago #140052 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic On Return from Paypal shows "Order is not existed"
Dear all,

I was aware of this issue and had a solution for fix it. I will add the fix to the next versions of EShop.

For now, please submit a new ticket to EShop category to send me the super admin acocunt to your sites so I can update the fix for you.

Sincerely, Giang

Please Log in or Create an account to join the conversation.

Moderators: Giang Dinh Truong