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On Return from Paypal shows "Order is not existed"
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7 years 5 months ago #106373
by Nick
On Return from Paypal shows "Order is not existed" was created by Nick
As well as showing this message the order status is cancelled. The Paypal payment has worked and the monies are taken.
However because of this problem the shop email address is not notified anything has happened.
BTW the message should probably read "Order does not exist"
EShop 2.6.0
However because of this problem the shop email address is not notified anything has happened.
BTW the message should probably read "Order does not exist"
EShop 2.6.0
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- Giang Dinh Truong
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7 years 5 months ago #106526
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic On Return from Paypal shows "Order is not existed"
Hello Nick,
I think that's an odd issue from PayPal. Sometime, after completing order, it showing the Cancelled screen while the payment is already made.
Please test again now if you still have the issue.
Sincerely, Giang
I think that's an odd issue from PayPal. Sometime, after completing order, it showing the Cancelled screen while the payment is already made.
Please test again now if you still have the issue.
Sincerely, Giang
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7 years 3 months ago #108387
by Nick
Replied by Nick on topic On Return from Paypal shows "Order is not existed"
Giang
Paypal returns to the shop but the order status is 'Cancelled' and no notification emails are sent. The money has been taken by paypal. (doesn't take Shipping payment but that might be another issue)
The file ipn_os_paypal.txt appears to be a paypal transaction log. After each entry the word 'VERIFIED' appears.
Paypal returns to the shop but the order status is 'Cancelled' and no notification emails are sent. The money has been taken by paypal. (doesn't take Shipping payment but that might be another issue)
The file ipn_os_paypal.txt appears to be a paypal transaction log. After each entry the word 'VERIFIED' appears.
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7 years 3 months ago #108628
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic On Return from Paypal shows "Order is not existed"
Hello Nick,
That's sound like very outstanding issue. Please submit a new ticket so I can help you to check.
Sincerely, Giang
That's sound like very outstanding issue. Please submit a new ticket so I can help you to check.
Sincerely, Giang
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4 years 5 months ago #139558
by Paul Hameed
Replied by Paul Hameed on topic On Return from Paypal shows "Order is not existed"
Hi Giang,
We also have this exact problem. Was there a fix released for this?
We also have this exact problem. Was there a fix released for this?
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4 years 4 months ago #140051
by Jeroen
Replied by Jeroen on topic On Return from Paypal shows "Order is not existed"
Hi Giang,
A customer of mine also reported this problem. Is there a solution for this?
Jeroen
A customer of mine also reported this problem. Is there a solution for this?
Jeroen
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4 years 4 months ago #140052
by Giang Dinh Truong
Replied by Giang Dinh Truong on topic On Return from Paypal shows "Order is not existed"
Dear all,
I was aware of this issue and had a solution for fix it. I will add the fix to the next versions of EShop.
For now, please submit a new ticket to EShop category to send me the super admin acocunt to your sites so I can update the fix for you.
Sincerely, Giang
I was aware of this issue and had a solution for fix it. I will add the fix to the next versions of EShop.
For now, please submit a new ticket to EShop category to send me the super admin acocunt to your sites so I can update the fix for you.
Sincerely, Giang
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