USPS Shipping Problem

  • Melissa S Fagan
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9 years 3 months ago #55434 by Melissa S Fagan
USPS Shipping Problem was created by Melissa S Fagan
Hey guys, I recently bought the USPS shipping plugin, and I have two problems with it.
1. In the settings I selected just FIRST-CLASS MAIL PARCEL, but when I save the plugin, it always adds LETTER and POSTCARD additionally. Is this on purpose?
2. When I am checking out, or getting a quote, all the inf that is pulled from the USPS API gives these extra strings: <sup>™</sup> or <sup>®</sup>, is there any way to get rid of the <sup></sup> to just leave the trademark and register marks?
Thank you.

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  • Giang Dinh Truong
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9 years 3 months ago #55538 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic USPS Shipping Problem
Hello Melissa,
Yes, I will help you to check and solve these problems. I also got the your ticket regarding these items. Please following up the ticket to get the supports.
Sincerely, Giang

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9 years 2 weeks ago #60988 by Mitch Karn
Replied by Mitch Karn on topic USPS Shipping Problem
Was there ever a fix found for this? I am getting those as well.

Thanks
Mitch

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  • Giang Dinh Truong
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9 years 2 weeks ago #61015 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic USPS Shipping Problem
Yes, I will help you to check and fix this issue Mitch.
We are contacting each other on Skype now.
Sincerely, Giang
The following user(s) said Thank You: Mitch Karn

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8 years 11 months ago #62400 by Roland Rogers
Replied by Roland Rogers on topic USPS Shipping Problem
I also submitted a ticket on these items. Whatever the fix is it should be posted here so other people can benefit from it without having to submit a ticket. It could save us, and you, time!

I love your support but if it something I can do that would save us both having to deal with another ticket.

Thanks!

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  • Giang Dinh Truong
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8 years 11 months ago #62433 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic USPS Shipping Problem
Hello Roland,

Please following up the ticket so I can help you to solve the issue.

Sincerely, Giang

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8 years 8 months ago #67658 by Joseph Robinson
Replied by Joseph Robinson on topic USPS Shipping Problem
Same Problem here.

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8 years 8 months ago #67748 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic USPS Shipping Problem
Hello Joseph,

Please submit a new ticket to send me the site information so I can help you.

Sincerely, Giang

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8 years 5 months ago #72174 by BA Kellems
Replied by BA Kellems on topic USPS Shipping Problem
Why can't the steps to resolve this be posted here?...why do we all have to submit a ticket to get the same thing fixed since it has not been corrected in the component itself?

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8 years 5 months ago #72231 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic USPS Shipping Problem
Hello,

I updated the fix to the plugin. Just need to download the latest file of USPS plugin from My Downloads area, then update them to your site and the issue will be resolved.

Sincerely, Giang

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