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Failed card transactions are never reported

  • Eoin Feeney
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1 month 6 days ago #171305 by Eoin Feeney
Failed card transactions are never reported was created by Eoin Feeney
Failed card transactions are never reported in the admin.  If a card transaction fails the admin will never know or investigate.  Only the user knows.

I can see it in my Stripe account, but I firmly believe it would be good to flag in the back end. In fact for what it's worth I think there should be a "sales" page.  

It would be useful to be able to filter things like by month or date range perhaps.  Also to see sales in a graph over time.  Also to see individual events sales in a graph over time.

I can't believe nobody has asked for this before, is it in the product but I have missed it?

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1 month 6 days ago #171309 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Failed card transactions are never reported
Hi Eoin

These records are still being recorded. However, it is not being displayed by default

If you want to see these records, go to Events Booking -> Configuration, set Show Incomplete Payment Record config option to Yes, then these incomplete payment registrants will be displayed

Regards,

Tuan
The following user(s) said Thank You: Eoin Feeney

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