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Tickets and knowledged base in Helpdesk Pro
- Robert Gastaud
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2 years 7 months ago #146103
by Robert Gastaud
Tickets and knowledged base in Helpdesk Pro was created by Robert Gastaud
Hi,
Is there a manual or automatic way to turn a ticket into a knowledge base article?
I had the opportunity to use Heldesk Pro on a client's site some time ago (version 3.5.0!), but it was not possible to select a ticket to insert it into the article. Is this possible now in version 5.0.1?
Thank you for your answer!
Is there a manual or automatic way to turn a ticket into a knowledge base article?
I had the opportunity to use Heldesk Pro on a client's site some time ago (version 3.5.0!), but it was not possible to select a ticket to insert it into the article. Is this possible now in version 5.0.1?
Thank you for your answer!
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- Tuan Pham Ngoc
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2 years 7 months ago #146108
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
Hello Robert
Yes. It is possible. When you view a ticket, you can convert it to KB article
See this attached screenshot
Regards,
Tuan
Yes. It is possible. When you view a ticket, you can convert it to KB article
See this attached screenshot
Regards,
Tuan
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- Robert Gastaud
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2 years 7 months ago #146111
by Robert Gastaud
Replied by Robert Gastaud on topic Tickets and knowledged base in Helpdesk Pro
Hello Tuan,
Thanks ! it's wonderfull
Regards,
Robert
Thanks ! it's wonderfull
Regards,
Robert
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- Tuan Pham Ngoc
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2 years 7 months ago #146113
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
Thanks Robert. Hope you will choose to use Helpdesk Pro
Tuan
Tuan
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- Robert Gastaud
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2 years 7 months ago - 2 years 7 months ago #146116
by Robert Gastaud
Replied by Robert Gastaud on topic Tickets and knowledged base in Helpdesk Pro
Last edit: 2 years 7 months ago by Robert Gastaud.
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- Tuan Pham Ngoc
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2 years 7 months ago #146117
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
Edit the category the ticket belong to, set Category Type to Both and you should see the button
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2 years 7 months ago - 2 years 7 months ago #146118
by Robert Gastaud
Replied by Robert Gastaud on topic Tickets and knowledged base in Helpdesk Pro
Thanks Tuan!
I had this problem on an old version I upgraded to 5.0.1, not on a new installation.
Regards,
Robert
I had this problem on an old version I upgraded to 5.0.1, not on a new installation.
Regards,
Robert
Last edit: 2 years 7 months ago by Robert Gastaud. Reason: error
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- Tuan Pham Ngoc
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2 years 7 months ago #146119
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
So you still do not see the button? If so, submit a support ticket sending us super admin account and link to the ticket page. I will check to see why it is not being displayed and get it sorted
Tuan
Tuan
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- Robert Gastaud
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2 years 7 months ago #146120
by Robert Gastaud
Replied by Robert Gastaud on topic Tickets and knowledged base in Helpdesk Pro
Yes, I see now the button after change to both.
Another question: how to change the language. In the new test site (in French) Helpdesk remains in English.
Regards,
Robert
Another question: how to change the language. In the new test site (in French) Helpdesk remains in English.
Regards,
Robert
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- Tuan Pham Ngoc
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2 years 7 months ago #146121
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
You would need to go to Helpdesk Pro -> Translation, translate the language items to your language
Tuan
Tuan
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