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Tickets and knowledged base in Helpdesk Pro

  • Robert Gastaud
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2 years 7 months ago #146103 by Robert Gastaud
Tickets and knowledged base in Helpdesk Pro was created by Robert Gastaud
Hi,

Is there a manual or automatic way to turn a ticket into a knowledge base article?
I had the opportunity to use Heldesk Pro on a client's site some time ago (version 3.5.0!), but it was not possible to select a ticket to insert it into the article. Is this possible now in version 5.0.1?
Thank you for your answer!

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2 years 7 months ago #146108 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
Hello Robert

Yes. It is possible. When you view a ticket, you can convert it to KB article

See this attached screenshot

Regards,

Tuan
Attachments:

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2 years 7 months ago #146111 by Robert Gastaud
Replied by Robert Gastaud on topic Tickets and knowledged base in Helpdesk Pro
Hello Tuan,

Thanks ! it's wonderfull :)

Regards,
Robert

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2 years 7 months ago #146113 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
Thanks Robert. Hope you will choose to use Helpdesk Pro :)

Tuan

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2 years 7 months ago - 2 years 7 months ago #146116 by Robert Gastaud
Replied by Robert Gastaud on topic Tickets and knowledged base in Helpdesk Pro
Sorry Tuan, I don't see this button (Helpdesk Pro 5.0.1)
 
What did I forget?

Regards,
Robert
Last edit: 2 years 7 months ago by Robert Gastaud.

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2 years 7 months ago #146117 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
Edit the category the ticket belong to, set Category Type to Both and you should see the button

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2 years 7 months ago - 2 years 7 months ago #146118 by Robert Gastaud
Replied by Robert Gastaud on topic Tickets and knowledged base in Helpdesk Pro
Thanks Tuan!
I had this problem on an old version I upgraded to 5.0.1, not on a new installation.

Regards,
Robert
Last edit: 2 years 7 months ago by Robert Gastaud. Reason: error

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2 years 7 months ago #146119 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
So you still do not see the button? If so, submit a support ticket sending us super admin account and link to the ticket page. I will check to see why it is not being displayed and get it sorted

Tuan

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2 years 7 months ago #146120 by Robert Gastaud
Replied by Robert Gastaud on topic Tickets and knowledged base in Helpdesk Pro
Yes, I see now the button after change to both.

Another question: how to change the language. In the new test site (in French) Helpdesk remains in English.

Regards,
Robert

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2 years 7 months ago #146121 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tickets and knowledged base in Helpdesk Pro
You would need to go to Helpdesk Pro -> Translation, translate the language items to your language

Tuan

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