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Issues after updating to latest version

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1 month 2 weeks ago #170025 by Wynand Louw
Issues after updating to latest version was created by Wynand Louw
Hello Dam

Have the following issue after the installation of the latest version:
  1. I received a notification that a client made a new booking. When I log in to admin and check the orders nothing is showing, only the old orders. No trace of the new order.
  2. The notification email I received duplicates the service in the email but does not have an invoice attached nor does it have the diary entry.
  3. The orders are not displayed on the dashboard. The last time they were displayed was in June 2024.
It seems that I will have to revert to the previous version until some issues are sorted out.


 

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1 month 2 weeks ago #170026 by Wynand Louw
Replied by Wynand Louw on topic Issues after updating to latest version
Hello Dam

When I make a booking with my test client I get the following error displayed:

Could not access file: /home/mywebsite/public_html/media/com_osservicesbooking/icsfiles/Booking_242_1_1.ics

That may be why the email does not have any ICS file attached and why the booking does not show up on the orders.
 

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1 month 2 weeks ago #170027 by Wynand Louw
Replied by Wynand Louw on topic Issues after updating to latest version
The admin at least receives ICS file and a notification of registration, but the employee does not receive any notification nor any ICS file.

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1 month 2 weeks ago #170040 by Mr. Dam
Replied by Mr. Dam on topic Issues after updating to latest version
Hi,
Could you please submit ticket on category: OS Services Booking and provide your site credentials. I will check those issues for you.
Thanks
Dam

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4 weeks 21 hours ago #170251 by Wynand Louw
Replied by Wynand Louw on topic Issues after updating to latest version
I'm sorry, Dam. It was a bit hectic. What causes this issue? I again received the booking as admin, but the employee has not received anything. 

Which Bootstrap is ideal? I'm currently using Bootstrap 5 with Load Bootstrap Twitter. I'm not sure if this would cause a conflict.

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4 weeks 21 hours ago #170253 by Wynand Louw
Replied by Wynand Louw on topic Issues after updating to latest version
I have tested different Boostraps and it makes no difference. Email for Employee not received.

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4 weeks 21 hours ago #170255 by Wynand Louw
Replied by Wynand Louw on topic Issues after updating to latest version
I do get the following error when making a booking with my dummy Client:

Could not access file: /home/mysite/public_html/media/com_osservicesbooking/icsfiles/Booking_244_1_1.ics

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4 weeks 20 hours ago #170259 by Wynand Louw
Replied by Wynand Louw on topic Issues after updating to latest version
I looked in the email logs and it shows that the email was sent out to the employee. The current hosting provider is updating their systems, so I will SpamTitan if it is not blocking the email and let you know.

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4 weeks 18 hours ago #170263 by Mr. Dam
Replied by Mr. Dam on topic Issues after updating to latest version
Hi,
Could you please submit ticket on category: OS Services Booking and provide your site credentials. I will check the issue for you.
Thanks
Dam

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2 weeks 6 days ago #170342 by Wynand Louw
Replied by Wynand Louw on topic Issues after updating to latest version
Submitted the ticket.

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