Offline payment: which option sends an e-mail

For people who choose to pay by Bank Transfer or some method that sets the plan to Pending, I’m never sure which way of updating the plan will send the correct e-mail. Just editing and changing Pending to Active doesn’t seem to do it and setting the plan to Published seems to be the same. Using Renew from the Actions menu definitely sends an e-mail, but can also update a membership with an extra year!
How can I make sure that people get an e-mail to say their payment has been processed and their plan is active?

Hi Seán

When you publish a subscription record, the system will send subscription approved email to the subscriber to inform them about it. It is controlled by subscription_approved_email_subject and subscription_approved_email_body

Could you please check it again? Maybe access to Tools - Emails Log to see if that email logged? Or maybe subscription_approved_email_subject is empty?

Tuan

Thanks. I can see the e-mail in the log. I think it’s just the lack of the pop-up notification that you get when you renew that confuses me.

Hmm

What popup notification you are talking about? Could you please explain more about it?

Regards,

Tuan