After update error

Nicky Telles
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3 years 1 week ago #153486 by Nicky Telles

After update error was created by Nicky Telles

Hi Tuan

After updating Joomla 4 I have come across this error when going to Subscription Plans and trying to edit the text. I took a full back up of my site.

See attached? Any idea what I need to do here?

Nicky

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Tuan Pham Ngoc
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3 years 1 week ago #153487 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic After update error

Hello Nicky

There was a small backward incompatible change in Joomla 4.2 and it causes the error. Please update your site to latest version 3.1.2 of Membership Pro and the error will be gone

Regards,

Tuan

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Nicky Telles
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3 years 1 week ago #153488 by Nicky Telles

Replied by Nicky Telles on topic After update error

Hi Tuan

it shows Membership Pro is up to date already but do I do it manually - I am a bit anxious about doing that am I able to submit a ticket for your team do fix this error?
Nicky

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3 years 1 week ago #153489 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic After update error

Look like I forgot to clear cache. Please try again, you should see an update now

Regards,

Tuan

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Nicky Telles
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3 years 1 week ago #153490 by Nicky Telles

Replied by Nicky Telles on topic After update error

Hi Tuan

Not showing for me yet - should it take a little while? I have cleared the cache.

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Tuan Pham Ngoc
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3 years 1 week ago #153491 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic After update error

Could you please go to Membership Pro Dashboard to check? There should be new version notification (I just checked)

Tuan

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3 years 1 week ago #153492 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic After update error

I checked our system and see that customers were able to update to this new version, so it should work OK now. Please try again

If it still does not work, you can submit a support ticket sending us super admin account of your site so that we can check it

Tuan

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3 years 1 week ago #153493 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic After update error

For some reasons, on your site, update sites for Events Booking and Membership Pro were disabled. I enabled it and you will see update notification now. Please check it and confirm

Tuan

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Nicky Telles
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3 years 1 week ago #153494 by Nicky Telles

Replied by Nicky Telles on topic After update error

Hi Tuan

I can now see the update but when I run it I get this error ..

Error connecting to the server: 403

Failed to download package. Download it and install manually from joomdonation.com/index.php?option=com_dm...ckage&document_id=56 .

Any advice?

Nicky

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3 years 1 week ago #153495 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic After update error

The Download ID which you are using were used on a test site before. So please go to joomdonation.com/download-ids.html , generate a new Download ID and enter it into Download ID config option of Membership and Events Booking, then try to update again. It will work well

Tuan

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