new subscription emails not sent and reminder notifications not sent to admin

I did a test purchase from paypal 
1.It returned a error message invalid subscription code
2. Purchaser did not receive a new subscription email
3. Admin did not receive new purchaser email

4. We are not receiving email notifications to our Admin email that subscriber account is expiring i think this is referred to as the reminder email.

All of the above was working for months if not years .

Thank you

Hello Jeff

Maybe it is because PayPal IPN is disabled in your account recently somehow? Are you using latest version of the extension? See membershipprodoc.joomservices.com/basic-...hooting-instructions for instructions, and give me requested information. I will check and guide you to fix it

Regards,

Tuan

Our host said no its because there is no unsubscribe button in the emails sent out from Membership pro.

How do we create a unsubscribe button and make sure there is one in every email from membership pro

Thank you

Hi Jeff

Your hosting provider gave you a strange answer. No one forced an email to contain Unsubscribe button to be delivered, so the issue causes by something else, not something related to Unsubscribe button

The main question here is for that subscription, what's the status of the subscription record? Is it Pending or Active after payment completed?

Tuan

I am sorry I wrote it with the wrong wording and not enough explanation.
Let me explain more accurately

The host will not allow emails to be sent that are soliciting, so they are blocking them because they do not have a "unsubscribe" button or option.

This may or may not fix the other issues I have encountered but I need to create a unsubscribe button first before we can move on and test any other issues.

So please tell me how do we create a unsubscribe button and make sure there is one in every email from membership pro

Thank you

There is no way to unsubscribe email in Membership Pro. If you want to add the button, edit code in the file components/com_osmembership/view/emailtemplates/tmpl/email.php and try to add it

However, that button won't allow unsubscribing users from receiving emails. All emails sent from Joomla does not have that kind of buttons, so I would say that your hosting provider has a strange requirement here

Tuan

Thank you Tuan for the clarification.

You have shown me that I was mislead by our host, thank you!
They originally said it was because of security and then only after I replied stating I checked and did all of their steps did they tell me it was actually about what they were mistakenly determining and calling "unsolicited email"

These emails are sent to subscribers only as you can verify by the fact it is written "....is expiring in 60 days......" .
Which means they are a member and are subscribed to our service.

These emails are not advertisements in any way, they are required and sent only to previously agreed to correspondence to our customers.
You do not and are not required, to put "unsubscribe" buttons on email correspondence to existing customers who have previously agreed to the correspondence.

Now that the host has mistakenly blocked our emails for over a week , our customers will never have received those emails and we now have to trace all, not just some of the emails since they made that mistake , and if we can find them, then resend them manually.

If you can help us by providing us with information, steps or help on how to find or resend those emails would be appreciated

Thank you

Hello Jeff

1. If you have Log Emails config option set to Yes, these emails will be logged. You can access to Membership Pro -> Emails Logs, see these emails from there

2. If Log Emails config option set to No, then I don't see an easy way. Maybe you will have to find these records by subscription records somehow (guess check the plan setup to see how many days before subscription is expired, and compare with today date to find these records base on subscription end date)

Then edit each of these subscription records, set all of these parameters below to No:

- First Reminder Sent?
- Second Reminder Sent?
- Third Reminder Sent?

Then the system will re-send reminder emails to these subscriptions

Regards,

Tuan