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Custom Field questions & problems, and a question about mass mailing
- Alvis
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4 years 2 months ago - 4 years 2 months ago #145034
by Alvis
Custom Field questions & problems, and a question about mass mailing was created by Alvis
Hello!
When I set up a new custom field, I find there are some problems, they are:
1) When I set up a 'required' custom field which is used to upload file, I can see the label of the field is red-starred but event doesn't select any file, it is still able to save without any warning. It seems that the validation is only working for checking the file type extension. Is it normal? or bug?
2) While someone uploaded a file, is it possible to remove the this file field content? That means make the input blank.
3) Excepting the case 1 I mentioned above, after I set up the form with new 'required' custom fields, in frontend the validation of the form works properly, in backend section of "Subscription" it works properly, but in backend section of "Subscribers" the validation of 'required' field fails to check and save all directly without any warning. Again, is it normal? or bug?
4) After adding custom fields, is it possible to include those data fields to be searched?
5) For "Fixed Expiration Date", is the date (e.g. 2021-12-31) included or excluded? For example, I want a subscriber purchase the plan and he could not access again after 2021-12-31. Which should I set to the expired date stated in the plan, 2021-12-31 or 2022-01-01?
Also, since my website has over 3000 existing members, and their subscriptions will sharply expire on 31-March in next year, I know there is notification function and I want to use it. However, it is easy to know that the hosting service provider will not allow sending thousands of email at the same time. I want to know how the notification function of the system works. Will it queue the mail? Or just sending out at the same time? Is it any possible way to use a third party extension or plugin to handle the notification automatically?
Looking forward to your reply. Thank you!
When I set up a new custom field, I find there are some problems, they are:
1) When I set up a 'required' custom field which is used to upload file, I can see the label of the field is red-starred but event doesn't select any file, it is still able to save without any warning. It seems that the validation is only working for checking the file type extension. Is it normal? or bug?
2) While someone uploaded a file, is it possible to remove the this file field content? That means make the input blank.
3) Excepting the case 1 I mentioned above, after I set up the form with new 'required' custom fields, in frontend the validation of the form works properly, in backend section of "Subscription" it works properly, but in backend section of "Subscribers" the validation of 'required' field fails to check and save all directly without any warning. Again, is it normal? or bug?
4) After adding custom fields, is it possible to include those data fields to be searched?
5) For "Fixed Expiration Date", is the date (e.g. 2021-12-31) included or excluded? For example, I want a subscriber purchase the plan and he could not access again after 2021-12-31. Which should I set to the expired date stated in the plan, 2021-12-31 or 2022-01-01?
Also, since my website has over 3000 existing members, and their subscriptions will sharply expire on 31-March in next year, I know there is notification function and I want to use it. However, it is easy to know that the hosting service provider will not allow sending thousands of email at the same time. I want to know how the notification function of the system works. Will it queue the mail? Or just sending out at the same time? Is it any possible way to use a third party extension or plugin to handle the notification automatically?
Looking forward to your reply. Thank you!
Last edit: 4 years 2 months ago by Alvis. Reason: Some other questions are added.
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- Tuan Pham Ngoc
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4 years 2 months ago #145042
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Field questions & problems, and a question about mass mailing
Hello
1. Where do you can save the record without uploading the file?
2. When it should be blank, please? Could you please explain more details about it?
3. To be honest, I do not pay much attention on subscriber backend. That section mostly, is used to view summary subscriptions for each subscriber only. If you want to update data, better go to Membership Pro -> Subscriptions, edit the subscription and change data from there
4. Where do you want it to be searchable? if it is from subscriptions management, then there is a tool membershipprodoc.joomservices.com/tools#...-sort-and-searchable
5. Included, so set it to 2021-12-31
The system does not send notification all at a time. Each time, it only sends 20 subscriptions at a time, until all reminders are sent. You can setup cron job to make reminder more reliable if needed, see membershipprodoc.joomservices.com/basic-...eminder#use-cron-job
Regards,
Tuan
1. Where do you can save the record without uploading the file?
2. When it should be blank, please? Could you please explain more details about it?
3. To be honest, I do not pay much attention on subscriber backend. That section mostly, is used to view summary subscriptions for each subscriber only. If you want to update data, better go to Membership Pro -> Subscriptions, edit the subscription and change data from there
4. Where do you want it to be searchable? if it is from subscriptions management, then there is a tool membershipprodoc.joomservices.com/tools#...-sort-and-searchable
5. Included, so set it to 2021-12-31
The system does not send notification all at a time. Each time, it only sends 20 subscriptions at a time, until all reminders are sent. You can setup cron job to make reminder more reliable if needed, see membershipprodoc.joomservices.com/basic-...eminder#use-cron-job
Regards,
Tuan
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- Alvis
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4 years 2 months ago - 4 years 2 months ago #145043
by Alvis
Replied by Alvis on topic Custom Field questions & problems, and a question about mass mailing
1) Please see the attached image. The problem is: The file select field is set to "required". It work perfectly for other input. However, no matter subscriber select or not a file, it will be saved without any check to the file field.
This is the validation situation while some fields are set "required"
This is another situation while other required field are filled. No error msg comes out and can be saved without any warning.
This situation happens both on frontend and backend. It seems like a bug.
2) What I mean: Is it possible to remove "test.jpg" at this interface? For example: Sometimes maybe wrong file, subscriber wants to remove it and upload later but he has already saved and uploaded. How could he remove it?
3) It is fine. Then I will advise our workmates focusing on subscription rather than the subscriber section.
4) Yes, for management search only. I will study it first then.
5) Thanks!
Final) Thanks!
This is the validation situation while some fields are set "required"
This is another situation while other required field are filled. No error msg comes out and can be saved without any warning.
This situation happens both on frontend and backend. It seems like a bug.
2) What I mean: Is it possible to remove "test.jpg" at this interface? For example: Sometimes maybe wrong file, subscriber wants to remove it and upload later but he has already saved and uploaded. How could he remove it?
3) It is fine. Then I will advise our workmates focusing on subscription rather than the subscriber section.
4) Yes, for management search only. I will study it first then.
5) Thanks!
Final) Thanks!
Last edit: 4 years 2 months ago by Alvis.
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- Tuan Pham Ngoc
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4 years 2 months ago #145054
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Field questions & problems, and a question about mass mailing
As replied via support ticket, we handle validation when users submit data from frontend only. For the subscribers management page, it is for admin to view subscriber profile information, and for that page, we don't perform much validation
We might improve it in the future. But for now, if it is from backend subscribers management page only, we can live with it
Tuan
We might improve it in the future. But for now, if it is from backend subscribers management page only, we can live with it
Tuan
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- Alvis
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4 years 2 months ago - 4 years 2 months ago #145055
by Alvis
Replied by Alvis on topic Custom Field questions & problems, and a question about mass mailing
1) You are totally misunderstanding my point!!!! I said, the issue occurs both in FRINTEND and BACKEND (not in 'subscribers management page' but 'subscription management page')!!!!! That means my user even doesn’t upload anything and leave the file upload field blank or not, the form could be submitted and saved without any error and warning!!!! As an admin, I have set up the file upload as a MUST requirement to submit the form but the feature you provide is BROKEN!!!! The website user can submit and directly subscribe without uploading anything to me! The images I attached in last reply is already the FRONTEND screen capture. Other field type inputs are working well when set “required”. They will be well validated before submitting successfully.
PS: I DO know 'subscribers management page' is not on your focus and so already asked my workmates not to use. This has been said in point 3 of the last reply (I keep replying according to the point for better threading). I am not talking about 'subscribers management page' anymore!
===
2) You ask me to explain but haven’t answer me yet in the second reply... sigh... is that my explanation is too poor to let you understand what I want to mention?
PS: I DO know 'subscribers management page' is not on your focus and so already asked my workmates not to use. This has been said in point 3 of the last reply (I keep replying according to the point for better threading). I am not talking about 'subscribers management page' anymore!
===
2) You ask me to explain but haven’t answer me yet in the second reply... sigh... is that my explanation is too poor to let you understand what I want to mention?
Last edit: 4 years 2 months ago by Alvis.
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- Tuan Pham Ngoc
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4 years 2 months ago #145059
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Field questions & problems, and a question about mass mailing
So to be more clear, you are saying that this validation issue happens on subscription form, too?
If so, I would say that it is strange. Could you please help submitting a support ticket sending us:
- Super admin account of your site
- Link to the page which I can see this issue
I will check to see why the issue happens and get it sorted
Regards,
Tuan
If so, I would say that it is strange. Could you please help submitting a support ticket sending us:
- Super admin account of your site
- Link to the page which I can see this issue
I will check to see why the issue happens and get it sorted
Regards,
Tuan
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4 years 2 months ago #145062
by Alvis
Replied by Alvis on topic Custom Field questions & problems, and a question about mass mailing
Yes, the issue happens in all kind of forms no matter it is in frontend user form or in the backend subscription management page.
Anyways, thanks for reply. I have already submitted the ticket. Looking forward to the reply.
Anyways, thanks for reply. I have already submitted the ticket. Looking forward to the reply.
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- Tuan Pham Ngoc
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4 years 2 months ago #145070
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Field questions & problems, and a question about mass mailing
Thanks Alvis. Will check and reply you via support ticket
Tuan
Tuan
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