Stripe - error reported by stripe

  • Richard Jemmett
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6 years 5 months ago #120192 by Richard Jemmett
Stripe - error reported by stripe was created by Richard Jemmett
I installed the Stripe plugin and I received two payments

But there is something wrong - please see the message from Stripe

This is the email I received.



Hello there, and welcome to Stripe!
We noticed that you are passing your cardholder's full credit card number to Stripe's API. We strongly discourage you from handling this information directly because doing so:

Potentially exposes your customer's sensitive data to bad actors


Excludes your payments from protection by Radar, Stripe's fraud protection solution




Requires your business to meet complex and burdensome PCI compliance requirements



To keep your customer's information safe, we were unable to process the unsafe charge you just sent us. In order to process payments securely on Stripe, change your integration to collect payment information using tokenization. Tokenization ensures that no sensitive card data ever needs to touch your server.


In rare cases, you may have to continue handling full credit card information directly. If this applies to you, you can enable unsafe processing in your dashboard.


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6 years 5 months ago #120198 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe - error reported by stripe
Hi Richard

Look like there are some javascript conflict causing this error. Normally, credit card data will be encrypted before passing to Stripe

In your case, it's not encrypted and Stripe throws that warning. Please submit a support ticket sending us:

1. Super admin account of your site

2. Link to subscription form

I will check to see what's wrong and get it sorted

Tuan

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  • Richard Jemmett
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6 years 5 months ago #120209 by Richard Jemmett
Replied by Richard Jemmett on topic Stripe - error reported by stripe
Thank you for your fast reply. That makes sense as one transaction was good the second caused an error. I will open a support ticket.

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